Solid software overall, not without its shortcomings
February 13, 2020
Solid software overall, not without its shortcomings

Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with ClearCare
We use ClearCare to manage our schedules, billing, and payroll. Most franchises in our organization utilize this software. It has enabled us to access information 24/7 wherever we are after the office closes, which for a homecare company is crucial as we serve clients 24/7. We can easily customize each client/caregiver's bill/pay rate as the business grows.
Pros
- 24/7 Accessibility
- User-friendly platform
Cons
- System goes down every few months without warning.
- Safe mode should combat the system being down, but not every client/caregiver and their schedule is present in that backup system, rendering it largely useless in an emergency. Tech support is very slow to respond to issues like this. Expect 6-8 months before resolution if not longer.
- I don't know that ClearCare has been the reason for growth directly, but it has allowed us to handle fluctuations in scheduling with more grace and ease.
Do you think WellSky Personal Care delivers good value for the price?
Yes
Are you happy with WellSky Personal Care's feature set?
Yes
Did WellSky Personal Care live up to sales and marketing promises?
Yes
Did implementation of WellSky Personal Care go as expected?
Yes
Would you buy WellSky Personal Care again?
Yes
Comments
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