Solid software overall, not without its shortcomings
February 13, 2020

Solid software overall, not without its shortcomings

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with ClearCare

We use ClearCare to manage our schedules, billing, and payroll. Most franchises in our organization utilize this software. It has enabled us to access information 24/7 wherever we are after the office closes, which for a homecare company is crucial as we serve clients 24/7. We can easily customize each client/caregiver's bill/pay rate as the business grows.
  • 24/7 Accessibility
  • User-friendly platform
  • System goes down every few months without warning.
  • Safe mode should combat the system being down, but not every client/caregiver and their schedule is present in that backup system, rendering it largely useless in an emergency. Tech support is very slow to respond to issues like this. Expect 6-8 months before resolution if not longer.
  • I don't know that ClearCare has been the reason for growth directly, but it has allowed us to handle fluctuations in scheduling with more grace and ease.
They are reasonably responsive with simple questions, but when it comes to the software not functioning as expected, resolution is very slow. I had a situation where I would click "cancel" in a scheduling window and it would go ahead and make the change (i.e. I didn't realize a caregiver wasn't actually available or that it would create over time, so I would cancel out of that window to go reevaluate, but when it closed that window, the change would be made regardless). That took 8 months for them to resolve, during which time they released a number of relatively useless updates. Currently, I am waiting for them to fix Safe Mode, which is supposed to give us basic access to personnel and scheduling. A select few clients/caregivers actually show up in this system, rendering it largely useless. I have been waiting since late August without an update or resolution, it is currently mid-February. For software that touts safe mode, I would think they would make sure it's actually functional for all users. They have to advertise it in the network because the software goes down with some frequency, at least every few months.

Do you think ClearCare delivers good value for the price?

Yes

Are you happy with ClearCare's feature set?

Yes

Did ClearCare live up to sales and marketing promises?

Yes

Did implementation of ClearCare go as expected?

Yes

Would you buy ClearCare again?

Yes

On the whole, ClearCare is a solid platform for any home care agency that schedules caregivers to visit a client. We sometimes have a couple of clients, but the system isn't equipped to put in the information for two clients in the same home. We work around this for the most part, but it could be cleaner. The system also has a decent app for caregivers to access schedules on the go, which is handy. The system also includes a telephony component, completed by a phone call or through the app.

ClearCare Feature Ratings

Coding
Not Rated
Patient billing
9
Financial Reporting
10
Rule-based scheduling
10
Automated appointment reminders
9
Multi-location support
Not Rated
Calendar interface
10
Charting / document management
8
Templates
8
Mobile/tablet support
7
Role-based permission levels
10
HIPAA compliance
5
Local mode / networking failsafe
2
Task tracking
8
Multi-office / multi-physician capabilities
Not Rated