Solid software overall, not without its shortcomings

They are reasonably responsive with simple questions, but when it comes to the software not functioning as expected, resolution is very slow. I had a situation where I would click "cancel" in a scheduling window and it would go ahead and make the change (i.e. I didn't realize a caregiver wasn't actually available or that it would create over time, so I would cancel out of that window to go reevaluate, but when it closed that window, the change would be made regardless). That took 8 months for them to resolve, during which time they released a number of relatively useless updates. Currently, I am waiting for them to fix Safe Mode, which is supposed to give us basic access to personnel and scheduling. A select few clients/caregivers actually show up in this system, rendering it largely useless. I have been waiting since late August without an update or resolution, it is currently mid-February. For software that touts safe mode, I would think they would make sure it's actually functional for all users. They have to advertise it in the network because the software goes down with some frequency, at least every few months.

On the whole, ClearCare is a solid platform for any home care agency that schedules caregivers to visit a client. We sometimes have a couple of clients, but the system isn't equipped to put in the information for two clients in the same home. We work around this for the most part, but it could be cleaner. The system also has a decent app for caregivers to access schedules on the go, which is handy. The system also includes a telephony component, completed by a phone call or through the app.