Integrates well with Dynamics CRM, but be wary of support
June 12, 2021

Integrates well with Dynamics CRM, but be wary of support

Anonymous | TrustRadius Reviewer
Score 2 out of 10
Vetted Review
Verified User

Overall Satisfaction with ClickDimensions

The marketing department uses ClickDimensions to reach prospective students via email. We use bulk emails to provide prospective students with information about events such as open days. Campaign Automations are used to nurture leads with drip campaigns. It takes some work out of our hands that would otherwise have to be done manually.
  • The integration with Dynamics CRM is a pro.
  • Overall functionality is fine for most basic things.
  • [I feel that] support is abysmal.
  • Hardly any new features or improvements.
  • Longstanding issues take ages to fix.
  • ClickDimensions has better enabled us to reach prospective students.
  • We are now able to automate some of our processes.

Do you think ClickDimensions delivers good value for the price?

Not sure

Are you happy with ClickDimensions's feature set?

Yes

Did ClickDimensions live up to sales and marketing promises?

No

Did implementation of ClickDimensions go as expected?

Yes

Would you buy ClickDimensions again?

No

If you wish to use something that by default integrates with Dynamics CRM, ClickDimensions is one of your options. It will suit most of your basic needs.

If you want to do more advanced things, you may need to look at another solution. Also [in my experience], support has been abysmal, so try not to require it...

ClickDimensions Feature Ratings

WYSIWYG email editor
6
Dynamic content
5
Ability to test dynamic content
1
Landing pages
2
A/B testing
4
Mobile optimization
1
Email deliverability reporting
6
List management
7
Triggered drip sequences
7
Lead nurturing automation
7
Lead scoring and grading
5
Data quality management
Not Rated
Automated sales alerts and tasks
Not Rated
Calendaring
Not Rated
Event/webinar marketing
Not Rated
Social sharing and campaigns
Not Rated
Social profile integration
Not Rated
Dashboards
2
Standard reports
2
Custom reports
Not Rated
Customizability
1
Integration with Microsoft Dynamics CRM
8