CloudApp saves me and my client's time.
May 16, 2018

CloudApp saves me and my client's time.

Caleb McPherson | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with CloudApp

CloudApp is something that we use throughout the organization. It is most often used by me to provide help to our clients. Showing them how to complete something on their site. It's much easier to show them than trying to explain it through an email or over the phone.

We also use this to show our engineering team how we replicate a bug which has been a great help.
  • CloudApp in general is a great idea. Being able to show something happen provides much more than telling someone how to do the same thing with words.
  • CloudApp being cloud based has allowed us to share videos with our engineering team much more often. Being limited in file size requirements has prevented us from sharing videos in the past. With CloudApp we simply get a link that takes them directly to the video, no uploading required.
  • Being able to annotate screenshots has proven very useful as well. Having the ability to add arrows and text to point out a specific point in the screenshot helps our clients understand what we're looking at.
  • I'd like to be able to edit a video. Often times I will get lost in my own words when recording. While there is a Pause button, it would be helpful to be able to trim small sections out where I may have tripped over my words.
  • CloudApp has definitely saved us time in writing out long step by step instructions in emails. Being able to show someone exactly what they should be doing, where the buttons are and what it should look like in a video saves a great deal of time over typing it out.
Droplr worked great for us, until it didn't. After a new OS X version was released the app stopped working. We have not had this problem with Cloud app.
CloudApp has been very useful for us. We had used a competitor in the past, however we ran into some compatibility issues with our OS X Products. We ended up leaving to go with CloudApp and everything has been great. I've tried pretty hard to come up with something negative around the product and I just can't find anything. It's great for what I need it for.