The right side of the Cofense
July 27, 2021

The right side of the Cofense

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Cofense Triage

Cofense Triage is being used to centralize a portal for my fellow analysts to review phishing emails. It has enhanced our abilities to respond to phishing campaigns, document them, and ensure our network is protected by them. Currently, just my team operates in the portal but all users in our environment have the ability to send emails to us, increasing awareness and allowing us to better protect ourselves.
  • Detail, the email headers are easily accessible in Triage. This allows for thorough investigations to take place while taking up much less time.
  • Design, the dashboard is designed in an appealing way that makes it easy to navigate and gather details on the work being done, as well as on work that has already been done.
  • Malleability, Cofense Triage enables my team to craft custom alerts that can be used simply to gain information more easily, or to start the process of automation.
  • YARA rules, while the functionality is fantastic I've found that the documentation can be a bit confusing. Although, that might just be my personal experience.
  • Rare glitches make the send notification button unusable. This can be remediated by navigating to a different report, but [it] is a bit of a pain in the moment.
  • I would like to see a dark mode get added as well, but that's obviously a tertiary concern.
  • Due to the integration potential, large amounts of time are saved on a daily basis.
  • Incident response time has dropped due to the increased information available by having access to phishing emails directly.
  • Staff are able to effectively learn how multiple tools in our environment are used by mastering Triage. This has decreased training time greatly and increased the effectiveness of each associate.

Do you think Cofense Triage delivers good value for the price?

Not sure

Are you happy with Cofense Triage's feature set?


Did Cofense Triage live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Cofense Triage go as expected?

I wasn't involved with the implementation phase

Would you buy Cofense Triage again?


Cofense Triage is well suited for developing cybersecurity programs that need a way to manage and analyze large numbers of phish. If your company already has a platform for this but is lacking the ability to respond to phishing emails, then a transition to Triage comes strongly recommended from me. If your cybersecurity program is well developed and fully integrated with your other tools enabling you to react appropriately to phishing emails, it might not be a product that will hold your interest.

Cofense Triage Feature Ratings

Integration with Other Security Systems
Attack Chain Visualization
Centralized Dashboard
Live Response for Rapid Remediation