Triage is good, but not great
October 12, 2021
Triage is good, but not great
Score 4 out of 10
Vetted Review
Verified User
Overall Satisfaction with Cofense Triage
Cofense Triage is used across our entire organization. Any emails that our users believe to be phishing or malicious can be reported using the report phishing toolbar button, and then our security operations center reviews the email in Triage and responds to the user letting them know if it is safe, spam, or malicious. Triage allows users to easily report the emails, and also clusters them together, and provides tools to more quickly analyze the emails to determine if they are malicious. The plugin has some issues and limitations where it is not always available to users, so some users still opt to forward the email to our phishing mailbox instead of using Triage
- Separating links and attachments contained in the email, and checking to see if they are known malicious.
- Clustering like emails to save time when responding.
- Providing risks scores with each cluster to give an estimate on which clusters should be addressed first.
- plugin regularly disappears from outlook and is not available on all mobile platforms
- UI updates tend to make the Triage page look nicer at first glance, but have often caused it to be more clunky and harder to use.
- Lacks some features such as being able to send one off responses to submitted emails instead of just canned responses.
- Significantly reduced time it takes to review security questions related to emails.
Do you think Cofense Triage delivers good value for the price?
Not sure
Are you happy with Cofense Triage's feature set?
No
Did Cofense Triage live up to sales and marketing promises?
Yes
Did implementation of Cofense Triage go as expected?
Yes
Would you buy Cofense Triage again?
No