Innovative and hyperconverged on not just backups
Updated February 03, 2022

Innovative and hyperconverged on not just backups

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

DataPlatform Cloud Edition

Modules Used

  • DataPlatform
  • DataProtect
  • Helios
  • C6000
  • C4000
  • C3000

Overall Satisfaction with Cohesity DataProtect

We onboarded with Cohesity to replace an existing backup solution that we felt were no longer innovative while price for renewal kept increasing year by year. Cohesity was both competitive and showed innovation that was regarded as a leader in its field while providing much for solutions than just simple backup allowing us to converge not just the infrastructure but also different solutions into one.

Pros

  • Snapshot Backups
  • Disaster Recovery
  • Cloud backup

Cons

  • Canned Reporting
  • Support
  • Meaningful error messages
  • Replacing a existing backup solution gave us an immediate ROI but at the cost of losing existing backups due to proprietary cloud solution from existing solution

Do you think Cohesity delivers good value for the price?

Yes

Are you happy with Cohesity's feature set?

Yes

Did Cohesity live up to sales and marketing promises?

Yes

Did implementation of Cohesity go as expected?

Yes

Would you buy Cohesity again?

Yes

Cohesity checks all the boxes when it comes to backups to an on-prem appliance as well as offloading to the cloud as an offsite backup. If you are after some meaningful analytics around backups for reporting when some additional work will be needed as the built-in reporting does not seem too intuitive or useful for those who want more than just an understanding of whether the backup succeeded or failed - we need to understand which, files, directories, partitions or VMs and the cause.

Cohesity Feature Ratings

Enterprise Backup ()
Not Rated
Data Center Backup
9.6
Universal recovery
10
Instant recovery
10
Recovery verification
10
Business application protection
10
Multiple backup destinations
10
Incremental backup identification
10
Backup to the cloud
10
Deduplication and file compression
9
Snapshots
10
Flexible deployment
9
Management dashboard
10
Platform support
7
Retention options
10
Encryption
10

Cohesity DataProtect Support

Support is quick to respond but lacks that ongoing responsiveness if the issue is not simple. There will be large gaps in replies if they need to resort to escalation and when there are timezone differences between yourself and the person who picked up the ticket.
ProsCons
Knowledgeable team
Problems get solved
Kept well informed
Immediate help available
Support understands my problem
Quick Initial Response
Slow Resolution
Poor followup
Escalation required
Yes, as a first time customer with teams in unfamiliar territory, this is crucial.
Support is excellent when it is a simple matter. They are quick to respond and don't mind jumping into a remote web session to troubleshoot together. There is also an option to enable a remote support tunnel for them to troubleshoot remotely which is an excellent option when an issue does not require your focus and to watch them troubleshoot.

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