Social media for the workplace . . . absolutely!
January 07, 2016

Social media for the workplace . . . absolutely!

Rebecca Verhoeff | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Communifire

We're a process-and-policy driven business in a heavily regulated industry of specialty finance. With more than 75 employees in 9 locations, communication has always been a challenge. We use Communifire across the entire organization as a centralized document repository, internal collaboration and training site. All company-wide communications, announcements, documents, events, etc are managed here.
  • Deployment was fast, easy and without the need of an IT department.
  • Very user-friendly interface that users identify with as it is similar to other popular social media technologies . . . this is essential for adoption and continued usage.
  • Central repository for documents, training materials, and other company content.
  • Easy ability to make user groups that have rights to assigned content.
  • Removing member access without deleting content, but still keeping historical accuracy of user posts.
  • Some improvement can be made in assigning users (new and existing) to various spaces easily, perhaps through group selections.
  • Required read/receipt of content, which I understand is not being worked on.
  • Significant improvement in communication across our entire organization. It removed the "top-down" communication model we had and enables team members from across different locations and positions to collaborate effectively.
  • Reduced headaches and errors in document management with now having a central repository for all business units to access company documents/memos/forms/training materials.
  • Most significant impact has been to our company culture through improved communication, collaboration and team-building. We celebrate birthdays, anniversaries, business wins, daily progress reports and everyone has access.
One of the things I really like about this platform is that it can be adapted for many different things and uses. Any organization desiring a collaboration, culture-building tool, this is a great fit!

Using Communifire

75 - Customer Service Representatives, Keyholders, Supervisors, Managers, Area Managers, Operations Personnel, Corporate Admin, Senior Management/Execs
1 - No specific IT skills needed but helpful to be well-versed in various types of business applications, social media, internet apps, etc.
  • Document Management
  • Collaborative, enterprise-wide communication replaced "Top-down" fax/email strings
  • Culture building and team training facilitated by system
  • Document management
  • Training management
  • Team-building

Communifire Implementation

I found the system to be very flexible and the Communifire team very supportive in helping me identify solutions for my goals.
Change management was a big part of the implementation and was well-handled