Has the potential but not there yet.
August 20, 2024
Has the potential but not there yet.
Score 3 out of 10
Vetted Review
Verified User
Software Version
Octiv /TinderBox (legacy product)
Modules Used
- Conga Composer
Overall Satisfaction with Conga Composer
We use this for quotes, order forms, MSAs and SOWs. This is, in effect, our document generation tool to bring dynamic salesforce data into a document. It is looking to address the need to create documents specific to our customers without manually drafting each time. Our scope is it is used by our Sales, Renewals and PS Teams.
Pros
- Final Document, if done right
Cons
- It is rather clunky and hard to use
- Integration with Salesforce but lacks an app so management of docs is difficult
- Not recognized by many IT departments at big companies
- Compared to other tools, I see this as a more ineffective tool for document generation
- In my experience, end users are not the happiest with it so that has been challenging too
We were using another e doc creation tool prior so it has not replaced any manual processes. If anything, training and enablement efforts have had to increase to compensate for end users lack of adoption / understanding.
Did not have a choice.
Do you think Conga Composer delivers good value for the price?
Not sure
Are you happy with Conga Composer's feature set?
No
Did Conga Composer live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Conga Composer go as expected?
I wasn't involved with the implementation phase
Would you buy Conga Composer again?
No
Comments
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