Tried and True
February 03, 2025

Tried and True

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with ConnectWise PSA

We use ConnectWise PSA Manage to run the operations of our Managed Services and project business. All engineers enter time against tickets, the tickets and time track the efficiency of the agreements. We use ConnectWise to bill the clients and sync the data over to Business Central.

Pros

  • Ticket Management
  • Time sheet tracking
  • deeply customizable

Cons

  • Project management
  • support for application development teams
  • integration with tools like DevOps
  • Custom scheduling/tech availability
  • Runs the business well
  • with help of other tools (bright gauge/mspcfo) can get valuable data
It works well but does take many years to continue tuning and trying to fix pervious set up errors as you grow

Do you think ConnectWise PSA delivers good value for the price?

Yes

Are you happy with ConnectWise PSA's feature set?

Yes

Did ConnectWise PSA live up to sales and marketing promises?

Yes

Did implementation of ConnectWise PSA go as expected?

Yes

Would you buy ConnectWise PSA again?

Yes

PSA is well suited for standard managed service shops. It doesnt work as well for AppDev shops or project heavy scenarios. Its a leader in the market for time/ticket/billing/agreements for Managed services

ConnectWise PSA Feature Ratings

Incident and problem management
7.3
Organize and prioritize service tickets
9
Expert directory
5
Subscription-based notifications
6
ITSM collaboration and documentation
5
Ticket creation and submission
10
Ticket response
9
Self Help Community
6.5
External knowledge base
7
Internal knowledge base
6
Multi-Channel Help
6.7
Customer portal
6
Email support
8
Help Desk CRM integration
6

Comments

More Reviews of ConnectWise PSA

  1. Home
  2. Help Desk Software
  3. ConnectWise PSA Reviews
  4. User Review of ConnectWise PSA