Integration issues and bugs
May 17, 2019
Integration issues and bugs

Score 1 out of 10
Vetted Review
Verified User
Overall Satisfaction with ConnectWise Sell (formerly Quosal)
We are using CW Sell with Dynamics 365 in our organization. The integration with Dynamics 365 has been awful. When we had our first demo with the account rep and their engineers, we were promised the world and that everything was going to work. They answered yes to every question we had. We are about 9 months into using the products and every week we discover a new issue. Their support is not helpful and it takes a very long time to get things answered. Our main issue is that CW Sell DOES NOT work with Dynamics 365 nicely. There are so many bugs in Sell that we thought we were their first customer to have this integration. Some products from Sell don't transfer to Dynamics 365. Sell will corrupt your SharePoint environment if you use SharePoint as a document location. It is very difficult to make CW take issues seriously; it seems we are often ignored.
Pros
- Proposal template looks professional.
- The system is reasonably easy to learn and use.
Cons
- It does not sufficiently integrate with Dynamics 365.
- The system has had a huge number of bugs.
- Most of the employees we work with do not take issues seriously, and it takes a very long time to obtain assistance.
- The company seems to lack employees with sufficient technical knowledge to address issues.
- Implementing ConnectWise Sell and dealing with issues has drained a great deal time and resources. This has provided negative ROI because I have been dealing with issues and have not even had time to use the system in a strategic manner.
We were using D-Tools for proposal creation and that application is far better. The only reason we moved to Sell is that it has leasing capability.
ConnectWise CPQ Feature Ratings
Using ConnectWise Sell (formerly Quosal)
33 - Sales, Management, Design/Engineering
4 - People are supporting who should not have to, but a myriad number of issues have made this necessary.
- Proposals
- To offer "as a service" to our customers.
- Nothing
Evaluating ConnectWise Sell (formerly Quosal) and Competitors
Yes - We were using D-Tools and that application is much better.
- Product Features
It had a very specific functionality we were looking for.
I would have gone with a different system.
ConnectWise Sell (formerly Quosal) Support
Pros | Cons |
---|---|
None | Slow Resolution Poor followup Less knowledgeable Problems left unsolved Not kept informed Escalation required Difficult to get immediate help Need to explain problems multiple times Support doesn't seem to care Slow Initial Response |
Yes - No, never in a timely fashion.
Using ConnectWise Sell (formerly Quosal)
Pros | Cons |
---|---|
Relatively simple Easy to use Technical support not required Quick to learn Convenient Familiar | Do not like to use Not well integrated Inconsistent Feel nervous using |
Yes, but I don't use it
Comments
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