Ecommerce Personalization Software
Best Ecommerce Personalization Software
TrustMaps are two-dimensional charts that compare products based on satisfaction ratings and research frequency by prospective buyers. Products must have 10 or more ratings to appear on this TrustMap, and those above the median line are considered Top Rated.
Ecommerce Personalization Software Overview
What is Ecommerce Personalization Software?
Ecommerce Personalization Features & Capabilities
Common Features to Support Ecommerce PersonalizationNot all ecommerce personalization tools have the same feature set. Some enable multiple types of personalization for ecommerce stores. Others focus on a specific element, like abandoned carts or offers/discounts.
Here are some of the capabilities products in this category may offer:
- Abandoned cart email retargeting
- Product recommendations
- Offers, discounts, and notifications
- Personalized navigation (i.e. redirecting returning visitors to the part of the site they visited before, or prioritizing certain sections of the site based on gender, location, etc.)
- Social insights (i.e. what other people are buying, products commonly bought together, what other products people who looked at X also looked at, etc.)
- A/B testing & analytics
- Dynamic pricing
Ecommerce Personalization Software Integrations
Ecommerce personalization may also be built into other systems or delivered as an add-on or plug-in, and therefore tightly integrated. For example, some ecommerce platforms and CMS products that offer ecommerce capabilities include personalization. Likewise, some A/B testing tools, like Monetate and Qubit, have a robust eCommerce personalization component.
Segmentation for Ecommerce PersonalizationSegments may be based on data collected by the ecommerce personalization software, or by data collected somewhere else, like a CRM system or web analytics platform. Some common ways to segment site visitors for personalization include:
- New vs. returning
- Customer vs. non-customer
- By traffic source (direct, organic search, paid search, referral)
- By UTM parameters that indicate a specific referral source or campaign name
- By geo location / IP address
- By device type
- Based on onsite behavior
- Based on known data about the individual, such as name, gender, etc.
Pricing InformationPricing for ecommerce personalization software varies widely. The least expensive solutions are add-ons to ecommerce platforms that address one aspect of personalization, like abandoned carts, offers, or product recommendations based on simple logic. More expensive solutions have a broader personalization feature set, and allow for more sophisticated segments, 1:1 personalization, testing, and analytics, with deeper integrations to other systems.
Ecommerce Personalization Products
Monetate is a website optimization and personalization product. The company offers a strong product tailored to the needs of e-commerce and retailers. Customers are mostly enterprise brands.
Oracle + Bronto is a cloud-based marketing platform for commerce. With an advanced marketing automation engine and solutions for browser and shopping cart abandonment, recommendations, post-purchase campaigns and powerful ecommerce integrations, the Bronto Marketing Platform aims to help marketers...
Evergage’s cloud-based platform is designed to empower marketers to increase engagement conversions of website visitors and users through real-time personalization based on deep behavioral analytics...without the need for developers.
Dynamic Yield is an open-ended omni-channel personalization and optimization platform designed to serve highly optimized customer experiences at scale. The vendor says that its SaaS-based solution empowers marketing professionals, eCommerce brands and media companies (publishers), with real-time...
The Episerver Digital Experience Cloud™ is designed to help marketers and merchandizers deliver omni-channel digital experiences that drive long-term growth. According to the vendor, with Episerver's digital commerce solution, users can:Create consistent brand experiences by extending their visual...
Emarsys is a customer engagement platform that allows users to automate personalized campaigns across channels, based on each individual consumer’s behavior. The suite's capabilities include marketing automation, email marketing, customer engagement, customer intelligence and predictive...
BounceX calls itself a people-based marketing cloud. It includes behavior-based personalization capabilities for website content, email, and other channels.
Barilliance is an eCommerce personalization suite built around capabilities such as personalized retargeting emails, personalized product recommendations, and website personalization.
Reflektion is a customer centric personalization platform that optimizes customer experiences on an individual basis in real time.
MyBuys was a a company providing personalization to ecommerce and online advertising which was acquired by Magnetic in 2017 and then acquired by Evergage in early 2018 for their service and engineering team, and to enhance the Evergage product offerings with personalization. Customers using MyBuys...
Springbot is an eCommerce marketing platform designed for small & medium sized merchants. It is an add on that integrates with Shopify and Magento. Springbot aims to make marketing data simpler by helping eCommerce merchants manage content and multi-channel marketing (social, online, mobile,...
Certona is a personalization platform that leverages customer data, including demographics and behavior, to deliver one-to-one real-time targeting across web, email, remarketing, mobile, contact center, and in-store interactions.
LiftIgniter offers a real-time personalization platform that aims to empower marketers in eCommerce, Media and Consumer brands to leverage machine learning to deliver end to end personalization at scale for their consumers. The company says it helps enterprises transform their customer experiences...
Sparkfly is a digital, mobile promotions platform. It allows businesses to personalize offers, discounts and vouchers, and send them to customers' mobile devices, to be redeemed via point of sale terminals. Promotions are personalized based on the individual consumer's purchase history.
Retargeting is a marketing automation software solution offered by Retargeting.
Apptus eSales is an eCommerce add-on that allows ecommerce-based businesses to personalize the customer experience based on search and navigation behaviors. Key features include predictive analytics, machine learning and a recommendation engine.
RichRelevance is a customer experience management tool used primarily for eCommerce personalization. It is built for enterprise retail companies who want to personal web content, search features, and product recommendations in online stores. The RichRelevance Personalization Graph aggregates key...
SmarterHQ is designed to allow brands to automate web and email personalization. The SmarterHQ personalization engine analyzes online and offline activity to respond to individual customers with personalized content. Customers include Eddie Bauer, eBags, Chico’s, and Finish Line. The vendor also...
Knexus calls itself an AI decision making engine that auto-integrates dynamic content into customer journeys in real time. Knexus matches customer data with social & marketing content, and aims to deliver highly relevant experiences to improve conversion, retention and sales. Knexus works...
Kibo Software offers Kibo eCommerce, designed to support retailers with online offer creation and deployment, content publishing and landing pages, and many tools and widgets out of the box with a retail-oriented content management system (CMS).
Exchange Solutions provides clients access to ES Engage, an advanced customer engagement product that aims to help top enterprise retailers drive customer lifetime value by improving customer behaviors such as greater conversions, higher baskets, and longevity that drives top line revenue...
TargetBay is an ecommerce personalization tool that offers four key capabilities:Reviews & QAAutomate review collection process by sending emails after every purchase and delivery.Moderate reviews to stop spammers and showcase only genuine user generated contentGoogle rich snippets to improve...
Kibo Software offers Real-Time Interaction (RTI) and ecommerce personalization via Kibo Personalization, their application for engaging with retail customers and building a highly specific customer experience profile or CXP. Kibo boasts algorithmic learning which supports the creation of a unique...