Looks great, but keep looking
July 08, 2014

Looks great, but keep looking

Anonymous | TrustRadius Reviewer
Score 2 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Contactually

Looking for a solution to automate my contact management by keeping contacts up to date, tracking them via social, and providing basic lead scoring.
  • Easy to use
  • Guided direction to clean up/manage contacts
  • Social tracking is really only through Twitter so though you can add LinkedIn, G+, and even AngelList social profiles, you don't get users' social posts from those
  • The feature that highlights opportunities to stay connected with "important" contacts COULD be incredible but it only reports to you when those users have birthdays or they tweet @ you. Rather worthless in that regard. Would be nice if Important contacts showed every time those people posted something on social media.
  • Becomes laborious when you have thousands of contacts and need to organize them and indicate their level of importance.
  • Time since last contacted only tracks email. You can't manually indicate that you've contacted them, it doesn't track your calendar to know if you had a meeting
  • Waste of time spent as it took some use to figure out that it really wasn't delivering what I wanted.
  • Nimble,Salesforce,Batchbook,Jive,Insightly,Zoho CRM
I dropped Contactually for other solutions.
Just doesn't provide the sophistication that I seek. It's a simple solution with some innovation automation relatively speaking, but ideal for individuals and small businesses with basic CRM needs.
It is a fine option for someone looking for a basic social CRM. If you have lots of contacts, want sophisticated automation and/or scoring, or lots of integration with other enterprise solutions, keep looking.