Item: Control-M
Rating: 10
Author: Jorge Suzano

Overall Satisfaction with Control-M

Use Cases and Deployment Scope

I use Control-M on-site; the product is incredible, but the quality of support has dropped significantly. When support was exclusively Brazilian, it was excellent and specialized. Now, we see that some people have no experience with the tool; they only consult KA, which we also do. I often mention a problem in the ticket that KA didn't solve, and they still send it as a solution. They seem to not understand how Control-M works in a critical environment.

Pros and Cons

Pros

EM is greater, practical and confiable
Server robust
Agent stable

Cons

I recently opened a case where SAP CM was monitoring child jobs. In version 9.0.21, this doesn't happen. The BMC developer said this was a bug in version 9.0.01, which wasn't actually monitored, but it worked. When child jobs finished, Control-M would terminate OK. If it were possible to implement this, it would be great and a differentiator, since not even SAP has this functionality natively. The only tool that currently does this practically without the need to order child jobs is CA Workload.

Return on Investment

Control-M provides agility and guarantee in the execution of processes. In my view, it is the company's most effective tool, processing all critical missions for clients. Any deviation, even if not due to Control-M, is capable of detecting it, making recovery much faster.