CSOD Review

Support - this is the worst support experience I've EVER experienced. Every time we call, they take at least a day to respond and they try to rule out customer fault before even investigating the system. When they "escalate" an issue, they never provide updates without prompts.

Our account manager left and we were never notified.

Governance should be evaluated. CSOD should NEVER have the ability to remove content placed by the client. We are a HIGHLY regulated organization and they've recently removed our content from an external vendor. It's been down 96+ hours and we've had multiple site in regulatory surveys. This is unacceptable and an embarrassment for your company. The whole reason we upload the external content instead of CSOD is because the turnaround time is not acceptable and it's never run smoothly. They upload partial content and have removed things in the past.

The attitude of the account reps and lack of accountability from support and account reps. Took 96 hours to accept fault and never updated us with a plan to move forward.

The business model - always selling new material before fixing issues in current software.