CSOD is growing very fast. They need to focus first on execution while still driving innovation in the Talent Management space.
Updated January 07, 2014
CSOD is growing very fast. They need to focus first on execution while still driving innovation in the Talent Management space.
Score 7 out of 10
Vetted Review
Verified User
Modules Used
- Learning
- Succession
- Performance
Overall Satisfaction
Pros
- Cornerstone invests heavily in new features and enhancements.
- They have a great vision of the future of Talent Management.
- They have built all their modules from the ground up, and have not had to acquire competitors to gain functionality.
Cons
- Customer Support - Cornerstone struggles to meet the demanding customer support needs of large organizations.
- Their functionality is behind the curve in some areas, particularly Performance and Succession.
- Consistency of UI - Cornerstone is addressing this in future releases, but there is not always a consistent navigation across different pieces of functionality. Often times users can get confused as to how to complete certain functions.
- Reduced cycle time for our executives and HR Partners to complete succession plans.
- Increased efficiencies in delivering training across our large organization.
- Increased consistency in defining high performers in our organization.
Product Usage
90000 -
- Non Exempt Retail Store Associates
- Exempt Associates
- HR
- Management
5 -
- Business Analysis
- Technical Troubleshooting
- Customer Support
- Deliver extensive required training courses to store associates
- Allow VP and above population to complete succession planning
- Allow managers to deliver performance reviews to all associates
- Employee Development Plans
- Social Collaboration
- Mining for internal talent
Implementation
- Vendor implemented
- Implemented in-house
- Professional services company
We did opt for some consulting assistance from Knowledge Infusion.
Yes - We implemented each module seperately.
Change management was a big part of the implementation and was well-handled - It is important to ensure you have buy in across the organization before tackling an implementation. We are a large organzation that often does things differently in different parts of the company. Getting buy in for global standardized processes was key, and often took longer than expected.
Support
| Pros | Cons |
|---|---|
Knowledgeable team Problems get solved Support understands my problem Support cares about my success | Escalation required |
Yes - Some get resolved in a reasonable amount of time. Others have been delivered in much longer timeframes. Often times we need to escalate to the highest levels to see the type of response we would expect to receive.
Usability
| Pros | Cons |
|---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Quick to learn Convenient Feel confident using Familiar | None |
Yes, but I don't use it
Comments
Please log in to join the conversation