CSOD is growing very fast. They need to focus first on execution while still driving innovation in the Talent Management space.
Anonymous | TrustRadius Reviewer
Updated January 07, 2014

CSOD is growing very fast. They need to focus first on execution while still driving innovation in the Talent Management space.

Score 7 out of 10
Vetted Review
Verified User
Review Source

Modules Used

  • Learning
  • Succession
  • Performance

Overall Satisfaction

  • Cornerstone invests heavily in new features and enhancements.
  • They have a great vision of the future of Talent Management.
  • They have built all their modules from the ground up, and have not had to acquire competitors to gain functionality.
  • Customer Support - Cornerstone struggles to meet the demanding customer support needs of large organizations.
  • Their functionality is behind the curve in some areas, particularly Performance and Succession.
  • Consistency of UI - Cornerstone is addressing this in future releases, but there is not always a consistent navigation across different pieces of functionality. Often times users can get confused as to how to complete certain functions.
  • Reduced cycle time for our executives and HR Partners to complete succession plans.
  • Increased efficiencies in delivering training across our large organization.
  • Increased consistency in defining high performers in our organization.
While overall Cornerstone has great functionality, it is their customer support and responsiveness to bugs/enhancement requests that would give me some pause in renewing. We are a large organization that uses the modules extensively, often during very tight cycle times. When something goes wrong, we need to know that we can trust Cornerstone to respond quickly. In the past they have struggled to respond quickly enough in our eyes.

Overall though, they have a great vision of the Talent Management space. If they can improve on their excution during this time of significant growth, then they will certainly be able to keep us a customer.
It is very well suited for mid size organizations with minimal complexity. For larger organizations with more developed processes, the system can sometimes prove inflexible.

Product Usage

90000 - 

  • Non Exempt Retail Store Associates

  • Exempt Associates

  • HR

  • Management
5 - 

  • Business Analysis

  • Technical Troubleshooting

  • Customer Support
  • Deliver extensive required training courses to store associates
  • Allow VP and above population to complete succession planning
  • Allow managers to deliver performance reviews to all associates
  • Employee Development Plans
  • Social Collaboration
  • Mining for internal talent

Implementation

If this is your first implementation of a modern Talent Management system, don't underestimate the time needed for optimizing business process.
  • Vendor implemented
  • Implemented in-house
  • Professional services company
We did opt for some consulting assistance from Knowledge Infusion.
Yes - We implemented each module seperately.
Change management was a big part of the implementation and was well-handled - It is important to ensure you have buy in across the organization before tackling an implementation. We are a large organzation that often does things differently in different parts of the company. Getting buy in for global standardized processes was key, and often took longer than expected.

Support

We are a demanding customer that expects quick turnarounds. CSOD is not always able to meet these expectations.
ProsCons
Knowledgeable team
Problems get solved
Support understands my problem
Support cares about my success
Escalation required
Yes - Some get resolved in a reasonable amount of time. Others have been delivered in much longer timeframes. Often times we need to escalate to the highest levels to see the type of response we would expect to receive.

Usability

The UI will get much better with the upcoming announced changes.
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Quick to learn
Convenient
Feel confident using
Familiar
None