Cornerstone Helps Create a Culture of Learning
Updated January 29, 2019
Cornerstone Helps Create a Culture of Learning
Score 6 out of 10
Vetted Review
Verified User
Overall Satisfaction with Cornerstone OnDemand
We use Cornerstone OnDemand as our learning management system for three separate audiences: our internal employees, our distribution network, and as a public-facing customer LMS. We develop much of our training in-house and we use the system for tracking both online and face-to-face training.
Our high-level goals are 1) Increase employee engagement and retention through training 2) Standardize compliance training (safety, HR, etc.) across the organization and 3) Improve communication of key initiatives to our entire employee population.
Our high-level goals are 1) Increase employee engagement and retention through training 2) Standardize compliance training (safety, HR, etc.) across the organization and 3) Improve communication of key initiatives to our entire employee population.
Pros
- The product is always evolving, and I think that Cornerstone generally does a good job of listening to their customers to develop their product roadmap.
- The system is very customizable and can be adapted to cater to multiple audiences simultaneously.
- The system has very good language capabilities for global organizations.
- The course catalog is very robust and accounts for just about any type of training you can think of.
- Their customer community (Cornerstone Success Center) is a great resource for collaboration and troubleshooting.
Cons
- Their technical support is lacking. We often wait days for a response and end up having to figure things out through independent testing or collaboration with other users.
- Back-end administration is not very user friendly. It takes time to learn the nuances and quirks of being a system administrator.
- There is not a good way to report on or audit security roles.
- Setting up and tracking Instructor Led Training is very cumbersome and needs an upgrade.
- Certifications are terrible. Hard to understand, hard to setup, and hard to use as a learner.
- Cornerstone has already helped us document thousands of completions for instructor-led training events. As we roll out new initiatives, we expect this number to grow exponentially.
- Cornerstone makes it easier to scale training programs on a global level.
Cornerstone OnDemand Feature Ratings
Using Cornerstone OnDemand
15000 - People at all levels and functions within our organization use our learning platform. We also have external customers who use the system. We have over 15,000 end-users and roughly 500-1000 users who use the system in some administrative function.
10 - We have elearning designers, curriculum designers, facilitators, and LMS administrators on our team to support L&D at our organization. We also partner with site-level HR and safety experts to conduct and log Instructor-Led Training sessions.
- Automatically assigning onboarding training to new hires.
- Assigning required training to large groups of people.
- Leveraging the LMS as a communication tool.
- Making information readily available to customers and partners.
- We use marketing emails to communicate key initiatives outside of strictly learning and development.
- We provide end users of our company's products with on-demand training.
| Pros | Cons |
|---|---|
Consistent Feel confident using | Unnecessarily complex Difficult to use Requires technical support Not well integrated Slow to learn Cumbersome Lots to learn |
- The end-user experience is generally very good.
- Customizing the system for different audiences.
- Finding training as an end-user.
- Instructor-Led Training is a nightmare.
- Certifications are very outdated and hard to use.
- Security roles and permissions can get messy very quickly.
Yes, but I don't use it
Yes - Our previous LMS was not very good for our international users. Language capabilities were limited.
- Product Features
- Product Reputation
- Third-party Reviews
I would spend more time doing hands-on testing in the system. Cornerstone is very powerful but also very pricey, and it has a lot of features that we don't use.
Cornerstone OnDemand Support
| Pros | Cons |
|---|---|
Kept well informed | Slow Resolution Poor followup Less knowledgeable Problems left unsolved Escalation required Need to explain problems multiple times Support doesn't seem to care Slow Initial Response |
No - The first-tier of support is so dreadful that I don't know that it would even be worth the money. It's easier and cheaper to try and figure things out on your own.
Comments
Please log in to join the conversation