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Cornerstone OnDemand Review: "Cornerstone Helps Create a Culture of Learning"
https://www.trustradius.com/talent-managementCornerstone OnDemandUnspecified7.4153101
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Updated January 29, 2019

Cornerstone OnDemand Review: "Cornerstone Helps Create a Culture of Learning"

Score 6 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with Cornerstone OnDemand

We use Cornerstone OnDemand as our learning management system for three separate audiences: our internal employees, our distribution network, and as a public-facing customer LMS. We develop much of our training in-house and we use the system for tracking both online and face-to-face training.

Our high-level goals are 1) Increase employee engagement and retention through training 2) Standardize compliance training (safety, HR, etc.) across the organization and 3) Improve communication of key initiatives to our entire employee population.
  • The product is always evolving, and I think that Cornerstone generally does a good job of listening to their customers to develop their product roadmap.
  • The system is very customizable and can be adapted to cater to multiple audiences simultaneously.
  • The system has very good language capabilities for global organizations.
  • The course catalog is very robust and accounts for just about any type of training you can think of.
  • Their customer community (Cornerstone Success Center) is a great resource for collaboration and troubleshooting.
  • Their technical support is lacking. We often wait days for a response and end up having to figure things out through independent testing or collaboration with other users.
  • Back-end administration is not very user friendly. It takes time to learn the nuances and quirks of being a system administrator.
  • There is not a good way to report on or audit security roles.
  • Setting up and tracking Instructor Led Training is very cumbersome and needs an upgrade.
  • Certifications are terrible. Hard to understand, hard to setup, and hard to use as a learner.
  • Cornerstone has already helped us document thousands of completions for instructor-led training events. As we roll out new initiatives, we expect this number to grow exponentially.
  • Cornerstone makes it easier to scale training programs on a global level.
Cornerstone is great for organizations that offer blended training programs (face to face, online, self-directed) due to the robust course catalog options. I think organizations of all sizes and structures can customize the system to meet their needs.

Cornerstone OnDemand Feature Ratings

New hire portal
Not Rated
Manager tracking tools
Not Rated
Compliance tracking and reporting
Not Rated
Corporate goal setting
Not Rated
Subordinate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Performance plans
Not Rated
Plan weighting
Not Rated
Manager note taking
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Rater nomination workflow
Not Rated
Review reminders
Not Rated
Workflow restrictions
Not Rated
Multiple review frequency
Not Rated
Reporting
Not Rated
Create succession plans/pools
Not Rated
Candidate ranking
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Customized Application Form
Not Rated
Resume Management
Not Rated
Duplicate Candidate Prevention
Not Rated
Candidate Search
Not Rated
Applicant Tracking
Not Rated
Collaboration
Not Rated
Task Creation and Delegation
Not Rated
Email Templates
Not Rated
User Permissions
Not Rated
Notifications and Alerts
Not Rated
Reporting
Not Rated

Using Cornerstone OnDemand

Usability

5
End user usability is very good, admin usability is very difficult.

Users and Roles

15000 - People at all levels and functions within our organization use our learning platform. We also have external customers who use the system. We have over 15,000 end-users and roughly 500-1000 users who use the system in some administrative function.

Support Headcount Required

10 - We have elearning designers, curriculum designers, facilitators, and LMS administrators on our team to support L&D at our organization. We also partner with site-level HR and safety experts to conduct and log Instructor-Led Training sessions.

Business Processes Supported

  • Automatically assigning onboarding training to new hires.
  • Assigning required training to large groups of people.
  • Leveraging the LMS as a communication tool.
  • Making information readily available to customers and partners.

Innovative Uses

  • We use marketing emails to communicate key initiatives outside of strictly learning and development.
  • We provide end users of our company's products with on-demand training.

Likelihood to Renew

6
We have so much built into the system that it would be difficult to switch. Our end users generally have a positive experience, but there are some critical pain points on the administrative side that we wish would be addressed by CSOD.

Usability Pros and Cons

ProsCons
Consistent
Feel confident using
Unnecessarily complex
Difficult to use
Requires technical support
Not well integrated
Slow to learn
Cumbersome
Lots to learn

Easy Tasks

  • The end-user experience is generally very good.
  • Customizing the system for different audiences.
  • Finding training as an end-user.

Difficult Tasks

  • Instructor-Led Training is a nightmare.
  • Certifications are very outdated and hard to use.
  • Security roles and permissions can get messy very quickly.

Mobile Interface Availability and Impressions

Yes, but I don't use it

Products Replaced

Yes - Our previous LMS was not very good for our international users. Language capabilities were limited.

Key Differentiators

  • Product Features
  • Product Reputation
  • Third-party Reviews

Evaluation Lessons Learned

I would spend more time doing hands-on testing in the system. Cornerstone is very powerful but also very pricey, and it has a lot of features that we don't use.

Cornerstone OnDemand Support

Support

1
I very rarely have a positive experience when dealing with Cornerstone support.
The only way to get a quick answer is to call them on the phone, and even then you are often put on hold or in a queue for a significant amount of time.
If you submit an online support case you can expect to wait at least a few days to get a response.
I regularly feel like I understand the system better than the support people I talk to.

Cornerstone OnDemand Customer Support Pros and Cons

ProsCons
Kept well informed
Slow Resolution
Poor followup
Less knowledgeable
Problems left unsolved
Escalation required
Need to explain problems multiple times
Support doesn't seem to care
Slow Initial Response

Premium Support

No - The first-tier of support is so dreadful that I don't know that it would even be worth the money. It's easier and cheaper to try and figure things out on your own.