Intuitive and easy to learn
Updated May 10, 2018
Intuitive and easy to learn
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with Cornerstone OnDemand
We use Cornerstone across the organization for training purposes. We house all of our course data and completion certificates within the software. This addresses our need to house a large library of courses, events, and instructor lead trainings. It provides easy, user friendly navigation to all employees.
- User friendly
- Straightforward interface
- Easy to learn as an admin
- Support. We have one or two go to Cornerstone employees who really know their stuff. We often feel disturbed by the phone support making us feel as if we're being rushed off the phone. Often times we're given vague answers with our own problems given back to us as a solution.
- Features. There are a lot of painfully obvious features that should be available in a database system. The option to mass update files or records will either take you weeks of manpower or them a few days of "paid maintenance". Some features that should be easily doable aren't even there, such as mass updating a field or removing training.
- Cornerstone has given us the ability to create diverse reports to flex to all branches of our business.
- A bug in the system broke our reporting and delayed our deadlines.
Workday has a LMS or LES as they call it (Learning Experience System) just a industry buzz phrase to make you think they're an immersive social learning experience. they were too young to meet our needs Fall of 2017 but they had a lot of promising updates coming down the pipeline. We chose not to implement as the only way to meet our needs would be to use work arounds we'd be trapped in when future updates came. We'r keeping an eye on them for the future.
Cornerstone OnDemand Feature Ratings
Using Cornerstone OnDemand
2100 - Training and development. Reporting and incentives.
1 - Basic tech and website navigation skills. HTML helps if you want to create some nifty things. Design and implementation is cookie cutter but nice and intuitive.
- Training
- Incentives
- Reporting
- Backup intranet portal
- Incentive based training pay
- Organize a diverse ILT third-party training library
| Pros | Cons |
|---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using | Lots to learn |
- Assigning training
- Setting up groups and auto enrollments for training
- running reports
- "out of the box" portal setup has served us PERFECTLY as an intuitive navigation for users
- Some back end features such as event or ILT setups (only if your company has diverse classes that aren't planned at the beginning of the year)
Yes, but I don't use it
Evaluating Cornerstone OnDemand and Competitors
- Product Features
- Product Usability
The features, being able to assign training to new hires as they're hired and continue to provide reports on progress has been part of the daily operation for our system.
I'd like to see more hands-on use of features. We got boxed into some workarounds from features that were overhyped in the sales process. This is the nature of the beast. If you're implementing make sure you're shown how processes will work and or be affected by future updates. Don't fall for a sales pitch by someone who isn't a subject matter expert on the systems.
Cornerstone OnDemand Implementation
Cornerstone OnDemand Training
- Online training
- In-person training
- Self-taught
No. You'll definitely need a crash course or understanding of the terms and way things work. it's very intuitive once you have the foundation though. kind of like if you're taught the rules of baseball you can easily play it once you know. or sometimes like Chess where once you learn you have to be reminded what particular pieces do but still can get it done.
Cornerstone OnDemand Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed Immediate help available Support understands my problem Support cares about my success Quick Initial Response | Escalation required |
No - There is an option for this but Cornerstone provides several methods for help, there's daily "Office Hours" where you can speak to client success managers who help answer all your questions. Theres a huge robust community for support. there's an on demand number as well as your personal Client Manager for on demand support.
Yes - Yes. I often am an early adapter to their new releases and often times uncover bugs because i use every nook and cranny of the system. they're quick to respond and often have fixed (in my experience) within the same week.
We needed our course catalog cleaned up. Manually it would have been a huge burden and taken a very long time. I reached out to them and provided them with a list of things we wanted deleted and cleaned up and they did it, after seeking clarity and absolution, within one business day.