Positive feedback with honest suggestions
July 18, 2019
Positive feedback with honest suggestions
Score 9 out of 10
Vetted Review
Verified User
Modules Used
- Learning Suite
Overall Satisfaction with Cornerstone OnDemand
Currently, Cornerstone is being used by our field employees and their staff. When new hires come on board, we use the platform as part of our training plan, offering online learning in addition to recording our ILT training sessions. Our employees in the field span the entire state, so this helps us to offer on-demand training with less travel. In addition, it allows us to use our in-person training for more hands-on experiences, since the "lecture" content can be viewed within the LMS. Using online learning also allows us to offer more consistent training of our agents and their staff.
- The platform itself has every "bell and whistle" you could possibly want. They seem to have a solution for every need outside of what might be ordinary. I feel they do a great job of asking for input from their clients and are continuously striving to improve and meet their customers' needs.
- The regional user groups that are offered are an added bonus, allowing you to establish a community of other Cornerstone users in your area. These meetings also provide a nice explanation and Q & A opportunity regarding upcoming changes that are being made to the system.
- I don't think that the estimated time for getting the system up and running is realistic. I know I am not the only one whose implementation took a lot longer than what was projected. While it's nice to be told that it will only take 8 weeks, when it ends up taking much longer, it's a bad first impression. I'm not saying that the extra time is necessary because of Cornerstone, but I'm sure that a more realistic estimate could be given or even a response that is not definite and reflects the fact that it takes a different amount of time depending upon each case.
- The huge library of online content is nice, but also overwhelming. It would be nice to have some really basic curricula developed and assigned to new users so they complete some of them before implementation even begins. The learning curve is pretty steep and the general road map of what to learn first could be clearer.
- I think that the person involved with the implementation process needs to know more about the company and how things are run. From my experience, if I had a day to talk through our company structure, our current trainings, and where we are hoping to go, I think I would have had a better experience during implementation. I never really felt like my person completely understood our structure, our obstacles, and our vision.
- We haven't been using it long enough to evaluate this. Overall, it has helped with travel expenses and time saved now that we can track attendance in the system rather than our old methods.