Good System Overall
Updated November 16, 2021

Good System Overall

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Modules Used

  • Learning Suite
  • Performance Suite

Overall Satisfaction with Cornerstone OnDemand

We use their Performance platform to navigate our EOY Performance process and offer quarterly check in conversations. We also offer use their development plans and feedback tool and well as the learning platform to provide training to our employees.

Pros

  • Easy end user experience
  • Provides updates to the platforms regularly
  • Feeds into other platforms within Cornerstone OnDemand

Cons

  • Customer service when experiencing technical issues
  • Updating outdated features
  • Providing quick support to admins
  • Provides out Performance process
  • Provides training for our employees
  • Can be cumbersome at times
I like the platform and It is easy to use interface. I appreciate the way the systems feed into each other and provide a seamless appearance for our end users. They do offer 'office hours' for admins to sign up for and call into for a more hands on problem solving approach.

The customer service when there are errors can be difficult to navigate. As admins, we are often left to figure issues out on their own. Often pointed to their online help and forums for assistance instead of expert guidance to quickly address an issue.

Cornerstone OnDemand Feature Ratings

Not Rated
New hire portal
Not Rated
Manager tracking tools
Not Rated
Compliance tracking and reporting
Not Rated
10.0
Corporate goal setting
10
Subordinate goal setting
10
Individual goal setting
10
Line-of sight-visibility
Not Rated
Performance tracking
10
10.0
Performance plans
10
Plan weighting
10
Manager note taking
10
Performance improvement plans
Not Rated
Review status tracking
10
Rater nomination workflow
Not Rated
Review reminders
10
Workflow restrictions
10
Multiple review frequency
10
Reporting
10
Not Rated
Create succession plans/pools
Not Rated
Candidate ranking
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
Not Rated
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Customized Application Form
Not Rated
Resume Management
Not Rated
Duplicate Candidate Prevention
Not Rated
Candidate Search
Not Rated
Applicant Tracking
Not Rated
Collaboration
Not Rated
Task Creation and Delegation
Not Rated
Email Templates
Not Rated
User Permissions
Not Rated
Notifications and Alerts
Not Rated
Reporting
Not Rated
10.0
Course authoring
10
Course catalog or library
10
Player/Portal
10
Learning content
10
Mobile friendly
10
Progress tracking & certifications
10
Assignments
10
Compliance management
10
Learning administration
10
Learning reporting & analytics
10
Social learning
Not Rated

Cornerstone OnDemand Support

I really like using this tool. When things 'break' it is hit or miss if the support is going to be there the way we need them to be. We often get the blanket answer of 'did you look at online help?' or 'put in a ticket' and the tickets take forever to be addressed.
ProsCons
Problems get solved
Slow Resolution
Poor followup
Escalation required
Difficult to get immediate help
Need to explain problems multiple times
Slow Initial Response
unfortunately, I do not know how to answer this question because I was not involved in that decision making process. I know that for the most part we typically have to have our CSM escalate things and that person is always changing and rather hard to get in touch with.
Yes - Not the best situation. We were simply told, that is how it is supposed to act. Our ticket was dismissed and we were told to place a note in suggestion city. Well come to find out, it was indeed a bug and that was not how the system should have been acting.
Yes - There were times we needed multiple co-planner assignments made. They used to assist us with that. We have since moved that task in house to save money but they did that with ease.

Comments

  • Lindsey Haines | TrustRadius Reviewer
    Lindsey Haines
    (Vendor Representative) commented 5 years ago
    Thank you for taking the time to leave us a review - we appreciate your candid feedback. We're happy that you're having a good experience overall using our Learning and Performance solutions but are sorry to hear that you're experiencing issues with our GPS team. Our GPS team has been dedicated to improving our response times and overall quality of support. Our goal is to respond to all cases within one business day. We’d love to get feedback on your experience and if you need additional help in escalating any specific support cases or issues to the right team, please email wecare@csod.com. Hope you have a great day.

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