Good System Overall
Updated November 16, 2021
Good System Overall

Score 8 out of 10
Vetted Review
Verified User
Modules Used
- Learning Suite
- Performance Suite
Overall Satisfaction with Cornerstone OnDemand
We use their Performance platform to navigate our EOY Performance process and offer quarterly check in conversations. We also offer use their development plans and feedback tool and well as the learning platform to provide training to our employees.
Pros
- Easy end user experience
- Provides updates to the platforms regularly
- Feeds into other platforms within Cornerstone OnDemand
Cons
- Customer service when experiencing technical issues
- Updating outdated features
- Providing quick support to admins
- Provides out Performance process
- Provides training for our employees
- Can be cumbersome at times
Cornerstone OnDemand Feature Ratings
Cornerstone OnDemand Support
Pros | Cons |
---|---|
Problems get solved | Slow Resolution Poor followup Escalation required Difficult to get immediate help Need to explain problems multiple times Slow Initial Response |
unfortunately, I do not know how to answer this question because I was not involved in that decision making process. I know that for the most part we typically have to have our CSM escalate things and that person is always changing and rather hard to get in touch with.
Yes - Not the best situation. We were simply told, that is how it is supposed to act. Our ticket was dismissed and we were told to place a note in suggestion city. Well come to find out, it was indeed a bug and that was not how the system should have been acting.
Yes - There were times we needed multiple co-planner assignments made. They used to assist us with that. We have since moved that task in house to save money but they did that with ease.
Comments
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