Good System Overall
Updated November 16, 2021
Good System Overall
Score 8 out of 10
- Learning Suite
- Performance Suite
Overall Satisfaction with Cornerstone OnDemand
We use their Performance platform to navigate our EOY Performance process and offer quarterly check in conversations. We also offer use their development plans and feedback tool and well as the learning platform to provide training to our employees.
- Provides out Performance process
- Provides training for our employees
- Can be cumbersome at times
I like the platform and It is easy to use interface. I appreciate the way the systems feed into each other and provide a seamless appearance for our end users. They do offer 'office hours' for admins to sign up for and call into for a more hands on problem solving approach.
The customer service when there are errors can be difficult to navigate. As admins, we are often left to figure issues out on their own. Often pointed to their online help and forums for assistance instead of expert guidance to quickly address an issue.
Cornerstone OnDemand Feature Ratings
Cornerstone OnDemand Support
I really like using this tool. When things 'break' it is hit or miss if the support is going to be there the way we need them to be. We often get the blanket answer of 'did you look at online help?' or 'put in a ticket' and the tickets take forever to be addressed.
Problems get solved
Difficult to get immediate help
Need to explain problems multiple times
Slow Initial Response
unfortunately, I do not know how to answer this question because I was not involved in that decision making process. I know that for the most part we typically have to have our CSM escalate things and that person is always changing and rather hard to get in touch with.
Yes - Not the best situation. We were simply told, that is how it is supposed to act. Our ticket was dismissed and we were told to place a note in suggestion city. Well come to find out, it was indeed a bug and that was not how the system should have been acting.
Yes - There were times we needed multiple co-planner assignments made. They used to assist us with that. We have since moved that task in house to save money but they did that with ease.