CSOD - Extremely flexible, with some accompanying complexity
September 22, 2020
CSOD - Extremely flexible, with some accompanying complexity
Score 9 out of 10
Vetted Review
Verified User
Modules Used
- Learning Suite
Overall Satisfaction with Cornerstone OnDemand
We use Cornerstone OnDemand globally for our entire organization. It addresses the need for tracking compliance training and also for offering development opportunities and resources, both for individual interests and for building skills and competencies as a business.
Pros
- Cornerstone has GDPR approved data security, which is required for our global use.
- Flexibility in configuration allows us to tailor the user experience according to regulations and specific needs.
- Up time. It is extremely rare that there is a critical problem that negatively affects our users ability to access.
Cons
- Dashboards are very limited compared to what I am used to seeing in platforms like ServiceNow.
- Sometimes the flexibility can be a double-edged sword, in that there are many ways to get something wrong.
- Mobile app - while it is great for consuming content, some items, like banners linking to the mobile portal instead of keeping users within the app, could use improvement.
- Increased utilization of purchased third party content - We are making progress, but much of the marketing is done outside of CSOD (email campaigns, etc.). It would be great to see a feature that made communication campaigns easy to run from within Cornerstone OnDemand.
- Maintaining compliance. Cornerstone OnDemand works well for [maintaining compliance], and the reporting capability on specific courses or curricula is robust and accurate.
- Automating administrative tasks - Having CSOD certainly makes launching global programs simpler, but it would be great to see some improvements in the ability to lock down/set defaults for things like recurrence that are often missed when the content is initially set up.
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