Item: Cornerstone OnDemand
Rating: 7
Author: Verified User

Use Cases and Deployment Scope

We use Cornerstone to deliver Instructor-Led Training, and E-Learning courses to internal staff and external students. The LMS allows us to have one registration system for all of our users, which makes it fantastic for maintaining accurate records.

Pros and Cons

Reporting is one of Cornerstone's strong points. With reporting 2.0 you can create data from almost any content in the system, and share it via automation with other users.
I love that you can set permissions for individual users and groups down to the smallest detail. One group of users can see, do and interact with one items, while others in another group only have access to items you have pre-defined.
Automated registration emails are fantastic. Once the defaults are set up, the LMS delivers emails based on various transactions that happen with the system. It is fully automated, and truly a set and forget function. It replaces a lot of mundane emailing tasks.

There is a steep learning curve. Due to that reason, a better customer service structure is needed. While the community knowledge bank is great, it takes time to search for an answer and you need to know the term you are searching for. Getting support via a help ticket is hit or miss, and takes a very long time to get an answer or solution for anything above a basic problem.
Parts of the LMS do not use the same terminology as others. For that reason, when searching for an answer you may spend hours only to realize, Cornerstone is calling it something else in help, when in fact it is listed differently in the portal.

Return on Investment

The LMS increased productivity by integrating many normal daily functions into one system.
Reporting is a big plus and we needed a solution that provided valuable data. Cornerstone met and exceeded this requirement.
Having one location where records could be housed, and made accessible to students was a must. Cornerstone is a great solution for this.

Product Configurability

I do not think it is too limited. It is extremely extensive in what it offers. For each item that you can configure, there are many security roles within that setting that allow you to further define it. There are other areas where I wish it did something, but cannot. For those "wish it did that" items, you are at the mercy of the community and hoping they adopt the feature at some point in the road map.

Other Software Used

Articulate 360, Adobe Captivate, Freshdesk

Likelihood to Recommend

Cornerstone has its definite scenarios where it is well suited. For course registration, record keeping, reporting, and certificates, it is great. The end-user experience has a bit of a learning curve and could be improved. The admin area is updated and modern in some sections, but not others. If using the Extended Enterprise modules, you can find that offering a view for other language speakers can have its own issues. There is no language selector in the LMS, and instead, the platform relies on a user's own set browser language.

Cornerstone OnDemand - My Thoughts

Modules Used

Overall Satisfaction with Cornerstone OnDemand