Overall Satisfaction with Cornerstone OnDemand
We have been using Cornerstone Learning since 2015. All students, staff, faculty, guests, and contractors can use it. Cornerstone has helped us reduce duplicate training, assign training to complex groups of people, deliver training easily and efficiently, report on compliance, easily use APIs, and make sure employees can continue their performance development.
- They genuinely care about their customers success with the product.
- Their tier 1 support is top notch.
- When they update a piece of functionality, they LISTEN to recommendations given by the people who use [it] regularly.
- The groups tool is antiquated and in need of an update pretty badly.
- Tier 2 support is hit or miss. I have had several escalated tickets this year that have been very frustrating to resolve due to the tech it reading notes, asking me questions I've provided, not digging into the issue before responding.
- They have a space called Suggestion City where customers can submit ideas on how to improve upon the functionality and can be upvoted by the community. I would like to see more of an effort to address the things that have been out there for years and have the most votes.
- Delivering our Title IX training to staff, faculty, and students. We assign this yearly to our entire population. The reporting, notifications, [and] due date features have helped us reach our all-time completion rate this year!
- We wanted one place to house nonacademic training that could help us reduce duplicate training across the Enterprise. With the functionality available, we have greatly reduced duplicate training efforts.
- We are able to connect to other systems that allow us to transfer completion data to other parts of the university that control access to systems. It has proved invaluable in getting people in compliance.
Do you think Cornerstone OnDemand delivers good value for the price?
Yes
Are you happy with Cornerstone OnDemand's feature set?
Yes
Did Cornerstone OnDemand live up to sales and marketing promises?
Yes
Did implementation of Cornerstone OnDemand go as expected?
Yes
Would you buy Cornerstone OnDemand again?
Yes