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great LMS system but customer service and handling of client suggestions needs improvement
November 16, 2021

great LMS system but customer service and handling of client suggestions needs improvement

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Modules Used

  • HR Suite
  • Learning Suite
  • Performance Suite
  • Recruiting Suite

Overall Satisfaction with Cornerstone OnDemand

We use Cornerstone for the whole organization but only in Europe so far. However, we plan to also implement the system at our other subsidiaries in the world. Cornerstone helps us to manage recruiting, learning, performance, and succession in only one system instead of buying a system for recruiting, another system for learning, and so on.
  • great user community (always ready for help)
  • great online help and release documentation
  • new features are available 4 times per year
  • client suggestions are ignored or not addressed seriously
  • quality and responsiveness of customer support has to be improved
  • some areas in the system are in outdated design
  • maintaining compliance
  • digitalization of processes to save time
  • increase employee productivity
Overall the configurability of Cornerstone is very good. If you know how to or if you have found a workaround a lot of customizations are possible. However, sometimes you simply have to accept the options you have and maybe you have to adjust your own processes so that they can be rebuilt in Cornerstone.

Do you think Cornerstone OnDemand delivers good value for the price?

Yes

Are you happy with Cornerstone OnDemand's feature set?

Yes

Did Cornerstone OnDemand live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Cornerstone OnDemand go as expected?

Yes

Would you buy Cornerstone OnDemand again?

Yes

Cornerstone is especially a great system for learning and it's implementing a lot of new learning features. The recruiting module is ok. Other standalone recruiting software [does] better. Cornerstone can be a very good solution for you if you want to reduce [the] amount of different HR systems. Sometimes specific requirements can be fulfilled but it's not possible to customize everything how you want it.

Cornerstone OnDemand Feature Ratings

7.7
New hire portal
8
Manager tracking tools
7
Compliance tracking and reporting
8
7.0
Corporate goal setting
Not Rated
Subordinate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
7
8.0
Performance plans
Not Rated
Plan weighting
Not Rated
Manager note taking
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Rater nomination workflow
Not Rated
Review reminders
Not Rated
Workflow restrictions
Not Rated
Multiple review frequency
Not Rated
Reporting
8
6.0
Create succession plans/pools
6
Candidate ranking
6
Candidate search
6
Candidate development
6
5.9
Job Requisition Management
6
Company Website Posting
8
Publish to Social Media
7
Job Search Site Posting
7
Customized Application Form
5
Resume Management
5
Duplicate Candidate Prevention
5
Candidate Search
5
Applicant Tracking
5
Collaboration
Not Rated
Task Creation and Delegation
Not Rated
Email Templates
7
User Permissions
5
Notifications and Alerts
6
Reporting
6
8.2
Course authoring
8
Course catalog or library
9
Player/Portal
7
Learning content
7
Mobile friendly
6
Progress tracking & certifications
8
Assignments
9
Compliance management
9
Learning administration
10
Learning reporting & analytics
9
Social learning
Not Rated

Cornerstone OnDemand Support

very often the quality and the responsiveness is not good but if you're lucky your cases can be solved very quickly.
ProsCons
None
Slow Resolution
Poor followup
Not kept informed
Escalation required
Difficult to get immediate help
Need to explain problems multiple times
Slow Initial Response
We bought premium support so that our issues can be solved more quickly.
Yes