Cortana - Could change the way companies work all over the world
January 22, 2018

Cortana - Could change the way companies work all over the world

Rich Mephan | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Cortana Intelligence Suite

We are a software house, providing software for the legal industry, We have integrated the Cortana Intelligence suite into our legal and case management platform. Primarily we are using Cortana analytics to provide automated complaints modules for customers of law firms; the analytics is used to process complaints and identify sentiment (positive or negative) from the customer and analyse key phrases. The complaints are then routed to the relevant departments in the law firm.
  • Being hosted in Azure solves a massive hosting problem
  • The language understanding system has the ability to revolutionize many vertical markets
  • Integrating with Cortana Analytics was really simple due to easy to understand documentation
  • The language understanding service can be a little overwhelming at first trying to understand the differnces between intents and entities
  • Difficult to ascertain the ROI as we are a software house who have developed a module in our application using Cortana. However for companies that use our software I would say the use of sentiment analysis in our application could free up at least 1 full time resource to be used elsewhere in their organisation.
Have not evaluate any other similar products, we are a Microsoft Software house so it was a logical decision to use Cortana over other alternatives.
As a provider of software applications to the legal market there is not a huge amount that the Cortana Intelligence suite can be utilised for though at the speed that new features are being added I suspect that will change very quickly. However the current functionality is clearly really well suited for e-commerce companies or vertical markets where process is very prescriptive and linear.