Data insights accessible for all team members across all departments

We decided to apply CoSupport AI to our business operations due to the need for quicker and more efficient decision-making. The primary challenge was to provide the vast amount of specialists with insights that can be derived easily and quickly.

I personally initiated the CoSupport AI implementation because some of my team members need insights from data; however, they aren’t skilled at using such specialized tools as, for example, Power BI. Now, they can ask questions in a conversational language and gain insights for decision-making. Here are the examples of the questions that my team evaluated at the most in-demand (and we do these queries on the regular basis):
- Which parts of our platform cause most frustration to our users? Name three, from most frequent support requests.
- What is the #1 feature that is requested by our current users in their inquiries to the support team?
- Provide detailed comparison analytics on our users' behavior for the last two months.

We also use CoSupport AI for creative tasks, such as brainstorming and text creation. I personally drive strategic sessions with CoSupport AI using such queries as “Suggest three email marketing content ideas that would be interesting to our existing product users”. CoSupport AI is also good at dealing with such practical tasks as writing posts for social media or emails.