Overall Satisfaction with Cradlepoint
I have been using Cradlepoint's NetCloud product since before they acquired it from Pertino. It is one of my favorite tools. NetCloud is basically a set it and forget it always on VPN connection. One of the main challenges I had supporting my off-site users was troubleshooting their VPN connections which usually ended up being some kind of user error. Ever since I switched to the NetCloud product I haven't had to troubleshoot my off-site connections very often and if I do I can quickly narrow it down to a network issue at their site. I honestly can't remember a time that the issue was VPN based since I switched.
- Support: They are always quick to respond.
- The NetCloud service: It has never gone down in the four + years I have been using it.
- Pricing is very competitive.
- The portal is a little bit confusing.
- It has freed me up to do more productive things instead of troubleshooting the VPN.
- It has made my employees happier because they have less frustrations working from home or on the road.
I am not aware of another "always on" VPN product. I know 5 years ago the product was an innovation to the market space and I helped beta test it before it was fully released.