Reviews (1-25 of 35)
When such a task involves assisting or troubleshooting to resolve an incident, it is called Remote Assistant. Whatever the case may be, the concept is built on connecting to from a base computer to another computer in a remote location to perform a task.
- Customer service delivery, whereby you can connect to clients to assist and resolve an incident.
- Working from home logging onto office based machine.
- It helps to attend to a problem more quickly, thereby saving the cost of relocation and commuting to distant places.
- Speed and cost elements are critical here.
- A case in point is where there are connectivity issues like congestion, poor network, or absence of it.
- Access control or security concerns that may prevent the service giver from accessing and assisting the client.
- Where the expected feedback may not be adequately communicated to the service giver due to the client's limited knowledge, this would be different if the assisting Technician/Engineer is physically present.
- Allows for storing large numbers of connection profiles.
- Multiple connections can be performed at a single time all within a single window.
- Can backup and restore connection settings or store in the secure cloud.
- It can track/report on users activity.
- It could be a little faster to load/startup.
- It could be a little faster when connecting to remote clients.
That is about 120 users. We used to create manual connections, which was very inefficient. With the use of RDM, almost all customer connections are automated now. My colleagues are now able to work way more efficiently.
- Remotely access hundreds of servers in a clean and organized environment.
- Swap back and forth between several live sessions easily with tabs.
- If using more than one monitor with different resolutions, moving Remote Desktop Manager server resolutions don't match the second monitor when moving from one monitor to another.
- You can connect to many different types of systems, RDP, VNC, SSH, Telnet, VPN, WebDAV, FTP, ARD and more.
- Your session data can be stored in a cloud system to move them back and forth on multiple devices.
- You can also send commands to the systems via actions, so if you have repetitive tasks it helps make it quicker.
- The system takes a bit of screen real estate.
- It takes a bit to set it up when you have many different systems that you want to connect.
- There are more features than I will ever find and I wish I knew them all but I can't even expect to find them all.
- Massive selection of entry/session/credential/notes.
- Multiple data source types available to use, some of which are hosted by Devolution themselves
- Has an addons manager which means if you can't find what you're looking for in regards to entry/session/credential/note types, etc., then you can probably download those via the addon manager.
- I would like to see advanced auditing in the Devolution's drive data source like there are in some of the others. But that's just something I'd like to see, it doesn't hinder my using the app.
- I would love to see even more addons available from even more software and service developers, but again the addon manager is great already so it's not a hindrance what so ever.
I've tried many alternatives since discovering Remote Desktop Manager by Devolution's but none have come close to all that Devolution's RDM can do. I am a freelance IT Consultant who does nearly all work now remotely. With RDM I only need the one app for everything I do on a daily basis and I've not come close to utilizing all it's able to do and, if that wasn't enough, the Devolution's Devs keep updating with new features, improvements, and fixes. Also, the Devolution's catalogue is growing and they all work efficiently with one another.
If you can't find an entry type you want to use in RDM then take a look at its add on manger which has even more useful entry types for the majority of the other big named apps out there meaning what you're able to do in one app keeps expanding further all the time.
All I can say is if you use remote desktop managers of some sort then you really must give Devolution's Remote Desktop Manager a go, I'm quite sure you will never look back!!!!!
- Creates dynamic connections that don't require me to remember all my passwords
- Creates dynamic connections that don't require to check if I'm local or remote. RDM does it for me
- Support multiple types of connections and information repository.
- Honestly, for my usage, I have not found any missing features. It works great and does what it needs to for me.
- Prevents passwords from being leaked through the organisation
- Centralises password information in a secure database
- Manage our clients in one tool
- Eventually could be used by users instead of IT staff
- Slow to load database when you have a lot of files or documentation
- Batch edit – I have far too many sessions that require user specific modifications
- Users, Groups, Roles – Critical when fine tuning user experience/destructiveness
- Macro/Scripts/Tools – Just plain handy and usable… continuous ping for all of those reboots.
- Love it.
- Ingest of endpoints/sessions - Could be easier.
- Memory requirements... not sure there's anything they can do about that since it's not really reinventing the sessions.
- Provides a secure network connection to your base computer, as well as allows for mobility.
- Company provides great customer support and troubleshooting if needed.
- Allows your in-house IT department to troubleshoot computers remotely, which is especially helpful in large meetings when you are having technical difficulties.
- I have also noticed a smooth file transfer process.
- Sometimes the connection has trouble or freezes on you and you have to start over.
- A little more onscreen "help" would be nice for the employees that need a little extra guidance.
- It would also be cool if the computer you are trying to access did not have to be on when you are accessing it.
RDM has saved me in meetings where I did not have the information that was needed on me due to unexpected questions. But I was able to quickly log in to my office computer and pull up the information that the customer was requesting.
Instances, where I do not think it is highly needed, is a small office environment where you do not travel, have off-site meetings, or do a lot of work from home.
- Remote connection to servers
- Logins and passwords
- Software license key management
- Implementing a "favorites" tab or group
- Allowing you to send a message to the person already connected to a device
- Auto-disconnect from a session
- I like the management console because you get to use the different features from one and the same place
- Security and user management as these days good security is vital.
- The log feature is nice as it allows you an easy overview of what was done with Remote Desktop Manager
- Powershell cmndlet scripting as i'm a powershell geek.
- Can't immediately think of a feature that hasn't been discussed in the Devolutions community. Suggest you head over there to check it out.
- It allows me to access all the servers (and some desktop machines) in one simple application.
- As I use multiple different computers, the online cloud database that Devolution offers is fantastic as I can load that one a new machine, and I have all my same access and layout right there.
- The options and features that the application offers is next to fantastic haven't found anything I am unable to access
- Nothing that I have come across as of yet.
- Connects to MANY different connection types such as FTP, SSH, and RDP (to name the ones I personally used). Also interfaces with many other solutions/application to extend that connectivity to a variety of other applications such as SQL Server Management Studio, WinSCP, etc. Even tools that duplicate RDM, such as Putty, so you don't have to rebuild from scratch.
- Maintains credentials from a variety of secured sources, both local and remote. Can link to multiple back-end credential managers as well, including KeePass, Secret Server, etc. Also offers their own RDM Server that backends RDM with Enterprise Level Credential Management, if another option is not already being used (or even if it is, actually - it supports multiple connections).
- Can chain connections to make a single process for connecting to a specific resource. The most common example is VPN connection required before connecting to a remote server.
- Supports many 2FA/MFA solutions including Google and Duo (the two I use currently) Others are supported but need to be looked up (don't have the list readily available).
- 2FA solutions - Need more of the enterprise options. In particular, RSA's solution is NOT supported but used by so many as to be something that should really be added if at all possible.
- Connection Setups - The online manual is very large due to the number of options available making it difficult to figure out what is needed to complete a connection setup. Perhaps a wizard or something to simplify setup for the most common setups would be helpful.
- Organize your RDP sessions
- Enter your password once and apply it via inheritance on multiple RDP sessions (either shared or personal passwords)
- Share RDP sessions with colleagues (stop duplicating configuration)
- UI is hard to customize
- So many features that are spread everywhere - makes it difficult to leverage most of them
- A lot of UI elements seem out of place and are not really user-friendly
It is lesss suited if you have few server admins, few RDP sessions or multiple RDP sessions using all the same set of credentials.
- Documentation and logging of systems activity.
- Allow multiple sessions/connections an many different platforms. SSH, FTP, TeamViewer, RDP, VNC just to mention a few. You can even combine sessions with VPN's for secure activity.
- Controlling user access to systems.
- I would like to see a consolidated dashboard/report/logs on all system activity.
- Real Time data collection on systems for CPU Memory and Hard Drive usage.
- Mobile Password Management.
Falls short on real-time reporting of resources. Albeit this can be manually updated, automation is the key.
I don't know what I'd do without this tool! It's invaluable!
- Manages all your entries in an organized fashion.
- Keeps all your credentials in one place for easy management.
- Has multiple add-ons and integrated tools to accomplish many different tasks.
- There are so many different features it can be overwhelming. There are many I don't use.
- It's not a complaint that I have but I've had coworkers complain, "oh, look RDM is prompting for another upgrade." To me, having to install an update once a month or so isn't a bad thing. They're fixing bugs, and introducing new features.
- Sometimes, finding where to change a specific setting can be rough, with the properties for an entry having multiple sections, sometimes you have to make the change globally from the main settings section, etc.
- Allows me to have almost any type of connection capable in one place
- Control over the remote experience is amazing
- There are so many features it is hard to even begin to put my favorites list together
- Yes, it is that good!
- I have zero complaints.
- Organizes your Remote Desktop connections
- Quick search lookup
- Ability to use tabs to move to different sessions.
- The ability to have custom themes.
- Have a realtime connections status. Dropped packets or delays.
- The ability to to customize the interface so it appears as a local tool.
RDM Scorecard Summary
Feature Scorecard Summary
- Has featureFree Trial Available?Yes
- Has featureFree or Freemium Version Available?Yes
- Does not have featurePremium Consulting/Integration Services Available?No
- Entry-level set up fee?No
|Single User Subscribtion||199.99||Per Named User|
|Site||4999.99||Unlimited Users, Single Site|
|Country||Contact Us||Unlimited Users, Multiple Sites, Single Country|
|Global||Contact Us||Unlimited Users, Multiple Sites, Worldwide|
RDM Customer Size Distribution
|Small Businesses (1-50 employees)||25%|
|Mid-Size Companies (51-500 employees)||50%|
|Enterprises (> 500 employees)||10%|
RDM Support Options
|Free Version||Paid Version|
|Video Tutorials / Webinar|
RDM Technical Details
|Operating Systems:||Windows, Linux, Mac|
|Mobile Application:||Apple iOS, Android|