- Creates dynamic connections that don't require me to remember all my passwords
- Creates dynamic connections that don't require to check if I'm local or remote. RDM does it for me
- Support multiple types of connections and information repository.
- Honestly, for my usage, I have not found any missing features. It works great and does what it needs to for me.
- Prevents passwords from being leaked through the organisation
- Centralises password information in a secure database
- Manage our clients in one tool
- Eventually could be used by users instead of IT staff
- Slow to load database when you have a lot of files or documentation
- Batch edit – I have far too many sessions that require user specific modifications
- Users, Groups, Roles – Critical when fine tuning user experience/destructiveness
- Macro/Scripts/Tools – Just plain handy and usable… continuous ping for all of those reboots.
- Love it.
- Ingest of endpoints/sessions - Could be easier.
- Memory requirements... not sure there's anything they can do about that since it's not really reinventing the sessions.
- Provides a secure network connection to your base computer, as well as allows for mobility.
- Company provides great customer support and troubleshooting if needed.
- Allows your in-house IT department to troubleshoot computers remotely, which is especially helpful in large meetings when you are having technical difficulties.
- I have also noticed a smooth file transfer process.
- Sometimes the connection has trouble or freezes on you and you have to start over.
- A little more onscreen "help" would be nice for the employees that need a little extra guidance.
- It would also be cool if the computer you are trying to access did not have to be on when you are accessing it.
RDM has saved me in meetings where I did not have the information that was needed on me due to unexpected questions. But I was able to quickly log in to my office computer and pull up the information that the customer was requesting.
Instances, where I do not think it is highly needed, is a small office environment where you do not travel, have off-site meetings, or do a lot of work from home.
- Remote connection to servers
- Logins and passwords
- Software license key management
- Implementing a "favorites" tab or group
- Allowing you to send a message to the person already connected to a device
- Auto-disconnect from a session
- I like the management console because you get to use the different features from one and the same place
- Security and user management as these days good security is vital.
- The log feature is nice as it allows you an easy overview of what was done with Remote Desktop Manager
- Powershell cmndlet scripting as i'm a powershell geek.
- Can't immediately think of a feature that hasn't been discussed in the Devolutions community. Suggest you head over there to check it out.
- It allows me to access all the servers (and some desktop machines) in one simple application.
- As I use multiple different computers, the online cloud database that Devolution offers is fantastic as I can load that one a new machine, and I have all my same access and layout right there.
- The options and features that the application offers is next to fantastic haven't found anything I am unable to access
- Nothing that I have come across as of yet.
- Connects to MANY different connection types such as FTP, SSH, and RDP (to name the ones I personally used). Also interfaces with many other solutions/application to extend that connectivity to a variety of other applications such as SQL Server Management Studio, WinSCP, etc. Even tools that duplicate RDM, such as Putty, so you don't have to rebuild from scratch.
- Maintains credentials from a variety of secured sources, both local and remote. Can link to multiple back-end credential managers as well, including KeePass, Secret Server, etc. Also offers their own RDM Server that backends RDM with Enterprise Level Credential Management, if another option is not already being used (or even if it is, actually - it supports multiple connections).
- Can chain connections to make a single process for connecting to a specific resource. The most common example is VPN connection required before connecting to a remote server.
- Supports many 2FA/MFA solutions including Google and Duo (the two I use currently) Others are supported but need to be looked up (don't have the list readily available).
- 2FA solutions - Need more of the enterprise options. In particular, RSA's solution is NOT supported but used by so many as to be something that should really be added if at all possible.
- Connection Setups - The online manual is very large due to the number of options available making it difficult to figure out what is needed to complete a connection setup. Perhaps a wizard or something to simplify setup for the most common setups would be helpful.
- Organize your RDP sessions
- Enter your password once and apply it via inheritance on multiple RDP sessions (either shared or personal passwords)
- Share RDP sessions with colleagues (stop duplicating configuration)
- UI is hard to customize
- So many features that are spread everywhere - makes it difficult to leverage most of them
- A lot of UI elements seem out of place and are not really user-friendly
It is lesss suited if you have few server admins, few RDP sessions or multiple RDP sessions using all the same set of credentials.
- Documentation and logging of systems activity.
- Allow multiple sessions/connections an many different platforms. SSH, FTP, TeamViewer, RDP, VNC just to mention a few. You can even combine sessions with VPN's for secure activity.
- Controlling user access to systems.
- I would like to see a consolidated dashboard/report/logs on all system activity.
- Real Time data collection on systems for CPU Memory and Hard Drive usage.
- Mobile Password Management.
Falls short on real-time reporting of resources. Albeit this can be manually updated, automation is the key.
- RDM natively integrates with KeePass which I am using for storing my passwords. So then I have to only manage credential records there.
- RDM helps to work with different RDP connection with different sets of credentials
- RDM could be less complex in navigation
- provide a central location to access systems and organize them in a logical manner.
- provides the ability to access different types of systems via numerous connection methods
- provides a secure platform
- I am currently using the free RDM; it would be nice to allow 1 credential that can be stored
It holds our RDP, VPN, SSH Tunnel and EXSI connections, including passwords for each as well, meaning everything is just a click away.
- Organizing connections into folders makes using RDM a breeze, added benefits like inherited credentials really help.
- RDM can connect a VPN or SSH Tunnel before trying to connect to the RDP,SSH (and more) connection, either connecting VPN immediately or based on ping check.
- RDM also has a really large collection of end points, the one I find most surprising is Web browser with auto login. You can add things like Routers to your RDM list and have RDM auto fill the username and password. Makes life easier.
- I feel like the start up time could be improved.
- You can search in the Navigation pane but there is no search box so it's a little hard to realize.
"Does this connection Require VPN?"
"What remote connection technology is in place?"
Everything is handled in a simple UI.
- Centralize management of RDP, SSH, VNC and other protocols
- Keep credentials and connection entries secured
- Automate everything inside the tool.
- Integrate with external tools
- Slow sometimes to load connections
- PuTTY integration has a 1-second delay
I don't know what I'd do without this tool! It's invaluable!
- Manages all your entries in an organized fashion.
- Keeps all your credentials in one place for easy management.
- Has multiple add-ons and integrated tools to accomplish many different tasks.
- There are so many different features it can be overwhelming. There are many I don't use.
- It's not a complaint that I have but I've had coworkers complain, "oh, look RDM is prompting for another upgrade." To me, having to install an update once a month or so isn't a bad thing. They're fixing bugs, and introducing new features.
- Sometimes, finding where to change a specific setting can be rough, with the properties for an entry having multiple sections, sometimes you have to make the change globally from the main settings section, etc.
- Allows me to have almost any type of connection capable in one place
- Control over the remote experience is amazing
- There are so many features it is hard to even begin to put my favorites list together
- Yes, it is that good!
- I have zero complaints.
- Organizes your Remote Desktop connections
- Quick search lookup
- Ability to use tabs to move to different sessions.
- The ability to have custom themes.
- Have a realtime connections status. Dropped packets or delays.
- The ability to to customize the interface so it appears as a local tool.
- Makes managing multiple machines a snap. Once you set them up you can access any machine with the click of a button if you like.
- I love being able to export all my settings so that I can use the product easily on multiple machines, although with the could option that isn't necessary because everything is saved in the cloud.
- Great community. They have a website that is called Devolutions Force that has helpful information and fun stuff as well.
- I honestly can't think of what I would improve with this product.
- It disconnects the end user from the device so they are not still trying to use it while I'm troubleshooting.
- It asks the end user to approve the connection so confidential information is not seen and it doesn't happen at an inconvenient time for them.
- I can duplicate any issue the end user may have been experiencing in order to figure out how to resolve it.
- It creates a new login session when I connect so if I wanted to see what the end user was doing, it won't be there.
- It can be slightly slow to connect.
- I wish I could connect to multiple devices at the same time.
RDM Scorecard Summary
Feature Scorecard Summary
RDM license is perpetual, and so you can keep using it once your license expires. However, you won’t have access to software maintenance, and therefore you won’t be able to download and access new features, updates and upgrades. If you renew your license at the end of the maintenance you’ll have a significant discount on your renewal price. However, if you only renew your license after its expiration we won't be able to offer that discount and you’ll have to pay full price for your renewal.
RDM Customer Size Distribution
|Small Businesses (1-50 employees)||25%|
|Mid-Size Companies (51-500 employees)||50%|
|Enterprises (> 500 employees)||10%|
RDM Support Options
|Free Version||Paid Version|
|Video Tutorials / Webinar|
RDM Technical Details
|Operating Systems:||Windows, Mac|
|Mobile Application:||Apple iOS, Android|