CrashPlan is King
February 17, 2016

CrashPlan is King

Adam Satko | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with CrashPlan

We are continuing to roll out CrashPlan across our entire organization as our endpoint backup solution. We use it to make sure that our user's local data, particularly our mobile laptop users, is safe and secure. Traditionally we used network shares to store and backup data, but an increasingly mobile workforce makes that a poor process if the end user is rarely in the office to refresh changes.

Pros

  • It does everything it claims to do, and it does it quickly, quietly and seamlessly.
  • The administrative console is easy to use and navigate.
  • After the environment is up and running, maintenance and administration is minimal.

Cons

  • There is an occasional delay in responses to online tickets, mostly due to time zone differences depending on who picks it up. Phone support is faster if you cannot wait.
  • Prior unreliable backup methods led to more prevalent data loss in the past when hardware failures occurred. With end users on CrashPlan, we can typically restore 100% of their files and documents within an hour of reimaging or replacing their devices.
As long as the end user devices have Internet connectivity of some kind, CrashPlan is the ultimate tool to ensure that the data on those devices is backed up in a timely fashion with little or no impact to and input from the user.

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