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What is CrashPlan?

CrashPlan® provides secure, scalable, and straightforward endpoint data backup, to help organizations recover from any worst-case scenario, whether it is a disaster, simple human error, a stolen laptop, ransomware, or an as-of-yet-undiscovered calamity.

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Recent Reviews

TrustRadius Insights

Users have found the product to be extremely useful for project management, allowing them to easily track tasks, set deadlines, and …
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CrashPlan Essential


per month

CrashPlan Professional


per year

CrashPlan Enterprise


per year

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visit


  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $2.99 per month
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Product Details

What is CrashPlan?

Data protection in a cloud backup solution for businesses with up to 200 employees, providing:

  • External drive backup
  • Customer File Retention
  • Control over how long deleted files are retained

File Retention

With CrashPlan’s pricing the user can protect external hard drives for no additional cost. If a drive is moved, CrashPlan will pick up where it left off the next time it is plugged in.

Restore Files from Any Computer

Restoration via desktop app or browser and no charge to restore files.

Data Security

256-bit AES data encryption at rest, configurable settings, and BAA available to support HIPAA compliance needs.

The solution also provides:
Dedicated Supportavailable by chat and email. Documentation always available.
Ransomware Recovery
Restore files to the latest versions without paying a ransom for them.

CrashPlan Features

  • Supported: Automatic, continuous data protection
  • Supported: Full visibility of all protected devices and data in a single dashboard
  • Supported: Self-service restore

CrashPlan Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Windows Phone

Frequently Asked Questions

CrashPlan® provides secure, scalable, and straightforward endpoint data backup, to help organizations recover from any worst-case scenario, whether it is a disaster, simple human error, a stolen laptop, ransomware, or an as-of-yet-undiscovered calamity.

CrashPlan starts at $2.99.

Reviewers rate Usability highest, with a score of 9.8.

The most common users of CrashPlan are from Mid-sized Companies (51-1,000 employees).
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Reviews and Ratings


Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Users have found the product to be extremely useful for project management, allowing them to easily track tasks, set deadlines, and monitor progress. This has been particularly beneficial for teams working on complex and time-sensitive projects. Customers have praised the product's collaboration features, which enable seamless teamwork, file sharing, and effective communication among team members. The ability to work together in real-time has significantly improved project efficiency and productivity. Additionally, reviewers have highlighted the product's robust reporting capabilities, which allow users to generate detailed reports and analyze project data. This feature has proven invaluable for tracking project performance and making data-driven decisions. Users have also appreciated the product's integration with other tools such as email clients and calendar applications, which streamlines task management and ensures seamless workflow. The customization options provided by the product have been highly valued by customers, as it allows them to tailor the software to their specific project management needs. Furthermore, reviewers have consistently mentioned the user-friendly interface of the product, making it easy for both experienced and novice users to navigate and utilize its features effectively. The availability of a mobile app has been particularly convenient for users who need access to their projects on the go. Additionally, customers have found the scalability of the product beneficial, as it accommodates the needs of both small teams and larger organizations. Finally, reviewers have praised the product's prompt customer support that offers helpful assistance when encountering any issues or questions. Users particularly appreciate this aspect as it enhances their overall experience with the product. Ultimately, users have reported that one of the most efficient features of the product is its task automation capability, which saves them valuable time and effort in managing repetitive or routine tasks.

Easy Deployment and Management: Users have consistently found the product to be easy to deploy and manage, making it convenient for administrators. Several reviewers mentioned that the setup process was straightforward and that they were able to configure the product in less than 30 minutes.

Complete Endpoint Protection: The complete endpoint protection provided by the product has been highly appreciated by users. Many reviewers highlighted how this feature is superior to relying on users to manually back up data, ensuring that important files are always protected.

Cloud Backup with Mobile Access: Users have praised the benefits of cloud backup offered by the product. They appreciate being able to back up their data even when they are out of the office, as well as having the convenience of accessing their files through a mobile app.


  1. Java-based Program: Users have expressed dissatisfaction with the Code42 program being Java-based, citing increased resource usage, stability issues, and a clunky interface as drawbacks. Some users have reported crashes in the Java front end of the desktop program, requiring them to restart the service or their computer for resolution.
  2. Price and Trust Concerns: Several users have mentioned that they find Code42 to be more expensive compared to other backup services like Backblaze. The discontinuation of consumer options and the removal of the ability to back up to a remote machine on a different network have damaged trust between Code42 and its clients.
  3. Lacking Technical Support: The technical support provided by Code42 has been criticized for being lacking, with unclear support ticketing processes and limited phone support hours. Some users have expressed frustration with the level of assistance received when encountering issues with the software.

Based on user reviews, the following recommendations are frequently mentioned for CrashPlan:

  1. Users suggest comparing CrashPlan to competitors to ensure better value and carefully evaluating their needs before making a decision. They advise considering alternatives like Backblaze and rsync before finalizing the choice.

  2. CrashPlan's excellent support is highly recommended. Users suggest speaking with current Code42 users to gain insights into different use cases and understand how the product is utilized by other companies.

  3. Users recommend implementing CrashPlan as soon as possible, especially for managing both Windows and Linux servers. They find CrashPlan to be a reliable and stable backup solution, making it suitable for both personal and business use.

These recommendations emphasize the importance of thorough evaluation, seeking opinions from other users, and taking advantage of CrashPlan's support for a successful implementation process.

Attribute Ratings


(1-25 of 83)
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Score 7 out of 10
Vetted Review
Verified User
I use CrashPlan as a budget point solution for small businesses and SOHO clients. This is predominantly to provide backup of critical data for individuals, families, or small businesses. It is not to provide system recovery backup but specifically focuses on the critical/important data an individual, family or small business would want to have backed up, off-site. Invariably it is used as the off-site component of a classic 3-2-1 backup plan.
  • Product is pretty easy to configure (Less than 30 minutes for a single computer)
  • Product generally grinds away without any noticeable issues
  • Regional cloud storage locations are fairly unique for this kind of product at this price point
  • Technical support
  • Support ticketing and lifecycle
  • Phone support hours
  • I think you should have an idea where the beef is by now
Individuals (SOHO), families and SMBs, who have a tight budget for offsite critical company data backup are well suited to this product. Especially if you want your data to be hosted locally (Australia in our case). Larger companies, with higher requirements and budgets would be better served elsewhere. Especially when you consider the poor technical support. Although, to be fair, their poor support may just be issues with their Pro/SMB products, as opposed to their enterprise products. However, if that is the case it's a pretty poor show/indicator still.
Score 9 out of 10
Vetted Review
Verified User
CrashPlan was purchased to fill the gap with two file servers, that only backed up weekly. We have added CrashPlan to ensure that business critical data is replicated to the cloud, and has a suitable retention period to ensure that we're able to recover key files for as long as we need them.
  • Easy to setup
  • Clear pricing structure
  • Secure web management portal
  • Backup speeds are a little slow
  • Recovery of large numbers of files can be a little hard
CrashPlan is the perfect solution for small / medium sized businesses that require a cloud backup solution for key files. We have found that it's been great in that scenario, the issues come if you have too larger a selection of data, or any specific security requirements, that aren't built into the product by default.
April 21, 2022

CrashPlan for the WIN

Matthew Dunn | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
I use CrashPlan for workstations and server file backups at many of my clients. It solves the issues of lost files and gives peace of mind that files are backed up with a good amount of retention. I manage about 15 different clients, 30 servers, and over 100 workstations.
  • Automated backup
  • Data retention
  • Ease of installation and management
  • Longer retention time- would like a year at least.
  • Server support-as of now I believe it i really just file backup.
  • Exchange an SQL backup options.
I have pushed out implementation to workstations by just sending an email invitation and no real interaction is required-users just need to follow simple install instructions and default settings are adequate for almost all situations. Server deployment is a bit more involved but I have made it work. Many servers have over 1TB of data and they can have trouble finishing a daily and initial backup due to network and internet restrictions.
April 07, 2022


Score 8 out of 10
Vetted Review
Verified User
I use CrashPlan as a cloud backup solution for my business.
  • The data is encrypted in transit using a custom encryption key
  • CrashPlan allows for inexpensive unlimited storage
  • It allows you to configure the number of versions of a file that you'd like to keep
  • CrashPlan provides limited access to downloading your data. To restore even small amounts of data you need to request that they send you your data using a hard drive. This is terribly inconvenient. I've read that you might be able to adjust this setting, but I have not located that setting.
  • On one or two occasions I've had to re-install the software as I was getting errors regarding the UI being able to connect to the service.
Overall, for the price of the service and the amount of data that you can backup, I think the service is great. It provides peace of mind knowing that my data is stored securely in the cloud.
Score 9 out of 10
Vetted Review
Verified User
We use CrashPlan for an enterprise-wide desktop backup solution. All employee computers have CrashPlan installed and enabled by default, which allows us to standardize the recovery process if an employee's computer is lost, stolen, or damaged. Users can self-manage their backed-up files and restore documents that may have been inadvertently deleted as well.
  • Simple user interface
  • Reliable backups
  • Affordable scaling
  • Mobile app could be improved
  • Occasionally missed files due to OS settings
  • Error reporting could be more comprehensive
CrashPlan is a great solution for medium to large enterprises that want a standardized process for employee backups. It may not work as well for very small organizations that operate with a "bring your own device" setup. Overall, CrashPlan scales well, which makes it a good choice if you plan to deploy backups across multiple departments throughout your organization.
Score 10 out of 10
Vetted Review
Verified User
We use CrashPlan as a secondary cloud backup in addition to another on-prem Backup solution for a satellite office where a Digital Asset Management Server resides. It is perfectly capable as a primary backup solution, but in our environment, it made a great secondary layer of protection. We also used CrashPlan for certain freelance artists who choose to use Macbook and iMac machines to keep company assets secure. Crashplan has proved to be incredibly intuitive, easy to implement and restore assets with. I have set CrashPlan up at two other organizations with great success as their primary backup solution.
  • Installation and configuration is very straight forward.
  • Asset recovery is a simple and intuitive process.
  • Shows real time backup results in your server notification window.
  • Currently the 2FA seems to be a bit more difficult than other applications.
  • Imbedded rules preventing a select few file types from backing up, call support for help if these are required.
  • Differentiating between personal and business accounts is unclear.
This is a great Cloud backup solution. The cost is low, the bandwidth is managed well within the application, and the footprint for the client on a machine is very small and provides a notification menu icon with info about what is happening now or very recently. This does not backup to anything locally, so if that is a requirement, it will not meet that need. It used to be able to backup from one machine to another remote machine at one time, but now it is only cloud-based.
Score 10 out of 10
Vetted Review
Verified User
I use CrashPlan to constantly backup updated and new files on our backup server, for redundancy. I needed something to add to my backup plan that would present another offsite option that was not tied to my geographic area, and that was also file-oriented as opposed to snapshot-driven.
  • Constantly monitors our backup server for any file changes.
  • Super-easy monitoring control panel for allowing selections to be added.
  • Allows for backup of mapped drives.
  • Remote management tool other than web interface.
For a very simple off-site backup of files, CrashPlan works really well for us. I can't remember the last time it had an issue running in the background. Basically, I run most of our file backups to the server the app resides on. When those files are backed up to that location, CrashPlan backs up those files to the cloud. Super easy to retrieve anything or any dated version of a file.
Score 8 out of 10
Vetted Review
Verified User
CrashPlan is used by a number of my clients to back up workstations, servers and NAS devices to the cloud. Most clients use CrashPlan to backup just mission critical machines, though some use it to back up all workstations. With CrashPlan set up properly, backups occur automatically every 15 min or when a file changes with no user intervention, allowing for peace of mind when it comes to protecting one's data.
  • CrashPlan is an extremely powerful and flexible backup program with multiple options of what files to backup, how often to back them up, how much CPU should be used during backup operations (both when a user is present and away), how much bandwidth should be used during backup (again both while a user is present and away), and a multitude of other options.
  • Unlike a number of other cloud-based backup services, CrashPlan can backup network drives (such as those from a Synology NAS) - this makes setting up a backup system a lot more simple and cost-effective, as you can connect multiple network drives to a single computer - and backup both that computer and the attached network drives.
  • CrashPlan keeps your backup history indefinitely. This means that if you delete a file, a year goes by, and you need to recover that file, you can use CrashPlan to do that. Most other cloud-based backup services only keep history for around 30 days before deleting them from the backup archive.
  • Another powerful feature, CrashPlan allows you to not only back up to the CrashPlan Central cloud, but also to an external drive or network drive. Essentially, you can use CrashPlan as an all-in-one backup solution for both local and cloud backups. The local backups are heavily compressed with data deduplication to save space on the backup destination, thus allowing you to keep a long history of backups.
  • The cloud-based backups can be heavily encrypted with a custom made encryption key that even CrashPlan can't recover.
  • The CrashPlan program installed on your computer is Java-based vs. a native application. While this makes development for CrashPlan easier, there are a lot of drawbacks to Java programs including more resources usage, less stability, and overall more clunky interface.
  • While this was also in the Pros category - CrashPlan is an extremely powerful and flexible program, which adds a great deal of complexity. Setting up CrashPlan isn't always a simple procedure, and depending on the complexity of your backup set, can take a while to tinker around with the settings to get everything to work properly.
  • The CrashPlan desktop program consists of a Java program front end, as well as a backend service - there are times when the backend service will crash, and the front end Java program will refuse to load. Typically, restarting the service or restarting the computer will resolve the issue, but sometimes more in-depth troubleshooting is required.
  • Perhaps one of the biggest downsides to CrashPlan is its price - at $10/month/computer CrashPlan is more than double the price of some existing backup services such as Backblaze (priced at $50/year/computer). To add salt to the wound, about a year and a half ago, CrashPlan discontinued their consumer options - which were very reasonably priced at $60/year for a single computer or a family plan priced at $150/year for up to 10 computers. When these options were discontinued, the cost of backing up with CrashPlan was effectively doubled for the same feature set.
  • Along with the previous example, CrashPlan had the option to back up to a remote machine on a different network with a free Crashplan account. This option was eliminated when the consumer line of services were discontinued.
  • While the backup service provided by CrashPlan are still first in class, the above two controversial changes have broken some trust between CrashPlan and its clients.
CrashPlan is a very powerful and flexible online backup solution. The fact that it can backup network drives and back up to multiple locations is a feature not found in most competing solutions. In addition, CrashPlan's encryption is best in class, with the ability to create long and complex encryption keys that even CrashPlan can't recover. Finally, CrashPlan keeps your backup archives indefinitely, which can be an invaluable resource for businesses large and small. Unfortunately, CrashPlan is priced on the higher end compared to other solutions ($10/month/computer vs $50-$60/year/computer for competing services such as Backblaze). In addition, when CrashPlan discontinued their popular consumer line of backup services, a breach of trust with the company was created that has not been fully healed.
Score 9 out of 10
Vetted Review
Verified User
Our company uses Code42 (formerly CrashPlan) daily for all company backups. We use Code42 (formerly CrashPlan) as our off-site backup system to have constant backups on-site and off-site. This ensures there is no data loss with any of our data and information across our multiple platforms and servers.
  • Timely backups
  • Timely alerts
  • I haven't come across any issues at this time.
Backups, encryption, and security protocol are excellent for Code 42 (formerly CrashPlan). Ease of use is another critical feature this product excels at.
Cameron Council | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
We are currently using CrashPlan as a means of data security for our end user base. It is being used across the university to back up all users who have university provided laptops or desktops. This solution allows for a safety net for our users in case of hardware failure or a malicious attack.
  • It supports multi-user environments now so that no matter the amount of users on a PC a safety net is present.
  • It allows for backing up of all users in case of hardware failure.
  • Implementation of the software would be helpful. The current batch file does not function as well as it could.
  • There are some small bugs when changing users using a GUID reset command.
CrashPlan is useful in any environment where data security is needed.
Score 10 out of 10
Vetted Review
Verified User
Capriccio Elite, LLC currently uses Code42 to back up all files across all workstations in our agency. This includes sensitive information housed on local computers and our internal file server as well as QuickBooks files. As a stand-alone, the back-ups are reliable. We choose to use Code42 as part of a daisy chain of backups. Meaning, local computers backed up to a NAS and Code42 and NAS backed up to Code42. This more than adequately solves our need to have and access back-ups of files and documents. Furthermore, if a file is deleted locally, it is easy to find and restore from the Code42 console.
  • Code42 really does a very good job of backing up files. The integrity of the files remains good so long as the file was not corrupt to begin with.
  • The with proper setup, managers and users can be alerted based on a scheme set by the user when the work-station has not been backed up for a specified amount of time. We use the default of 3 days for warnings and 5 for critical back-ups.
  • Backups can be scheduled to run during times when internet traffic is high. Meaning, if the user has a low connection, running backups in the background can slow the processes. The ability to choose time to backup is very helpful in these situations.
  • The User Dashboard is user-friendly meaning that once the user logs in, the tabs and options are relatively self-explanatory.
  • Code42 allows the user to choose what files to back-up. This is quite useful as many of the files on a system (such as app data) take up room and speed given the changes within these files make through the day.
  • 2-factor authentication is available as well as users/admin archive key password or custom key.
  • When set up to initiate a backup every time a change is made, the likelihood of "losing" a file is minimized.
  • The login for Code42 still lets you get through to the backups however, one cannot make any adjustments. One must now use the login located at I have been frustrated about why I could not see my bills, add licenses, etc by not having this information. It would be helpful to put a re-director for those accustomed to using the old login site.
  • History logs for devices have never worked. The workaround is to go into the device to review the logs. Logs are important when trying to figure out which file threw an error when backing up and why.
  • Not much has changed in online/offline indicators and moving files to a new computer. On the surface, it seems simple but it usually takes 2 or 3 reinstall attempts to get Code42 to recognize the new computer. For example, the backup shows current but is offline.
Code 42 is best suited to backup local files on computers including mission-critical files where encryption, access, and security. Redundancy is possible with layers of extra security if needed. Anyone who keeps their photos or other personal information on a computer will greatly appreciate this. Removable media is unfortunately not always reliable. It works well in the cloud environment. It will also backup One Drive files! Probably the best feature is the unlimited backup space for files. Code42 does not do system image backups. This can be a problem in a business environment where restoring operating systems of workstations, files servers, and on-premises servers is a need.
Score 10 out of 10
Vetted Review
Verified User
Code42 backs up my home computer and business server. It will backup files almost by the minute. It will also back up large amount of data both to the cloud and internal storage.
  • Backup does a nice job behind the scenes and you don't even know it's running
  • Will send email updates and alerts you of any known issues.
  • Backup capabilities to both the server and local drive
  • Unlimited data backup is the major strength for Code42
  • Always need to make a checkmark if you want to see old deleted files - Sometimes tedious if you forget to mark this.
  • Unable to download multiple versions of the same file. If you have a file with 3 different time stamps, Code42 will only download the latest version - Thus, if you needed to down load all different versions to see which is the correct one, you have to download them separately.
  • Although Code42 will work on 2012 Windows Server, it is not technically supported and phone support for troubleshooting is limited
This is a very affordable option. Some previous backup companies will charge you for additional storage and do not offer unlimited storage. This unlimited is needed for a fair price in order to save large photos and videos.
Score 8 out of 10
Vetted Review
Verified User
We use Code42 for cloud/offsite backups across our firm. It's inexpensive, easy to use and a great way to backup data offsite.
  • Cost effective
  • Easy to implement
  • Simple to Use
  • Does not allow you to backup data to a local file repository.
  • Backup speed varies.
  • Depending on how much data there is, it doesn't always complete a backup in one backup session.
Code42 really works great if you aren't working with extremely large file sizes and are looking for a cloud backup solution. It's straightforward to implement and is very affordable. For smaller offices, backups are completed in a timely manner and are easier to migrate should you ever need to change servers. Support is available via phone or chat, which I like. For companies dealing with larger amounts of data (100s of GB), you may want to consider partnering Code42 with another product that allows data to be backed up locally. This would also allow flexibility in restoring data back onsite at a faster rate rather than waiting for large data files to be restored via the WAN. This is a consideration for any cloud backup solution, not just specific to Code42.
Michael Bartlett | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Code42 provides a secure, cloud-based and on-premises backup solution for workstations, laptops, and servers. I am a user and a reseller with about 100 end users in various organizations. It is a low-profile and low-impact installation, easy to configure, and seamlessly and continuously backs up files, providing secure off-site backup with versioning and increments- allowing you to go back to pristine file versions in the case of ransomware. It protects against unintended deletes and lost or damaged computers, virus or other malware infections, and allows a company administrator access to archives in the case of legal or HR needs.
  • Protects against ransomware- in a worst-case scenario, you can retrieve all the files in the condition they were in before the attack.
  • Good interface- easy for users to restore their own files in case of an inadvertent deletion.
  • Highly configurable to manage bandwidth and local resources.
  • Can back up to the Code42 cloud and local storage devices.
  • Would like to see a way for company admins to lock a user out of their archive to prevent deletion for HR or legal reasons
I use Code42 personally and resell to businesses with as few as two users. One business with 20 users has been a ransomware victim twice and we have recovered everything, files to databases, perfectly. I back up desktops, laptops, and servers, and use it for everything from inadvertent deletes to hardware failures. Backup is important but restores are critical, and the ability to see versions and intact archives and deleted files are well suited to any business that uses a computer. It's offsite and secure and runs in the background without consuming computer or bandwidth resources. I cannot think of any personal or business computer that doesn't need backing up, and off-site, encrypted, and secure archives that run without user intervention that not only allow restores but restoring from earlier versions is important for any scenario.
Liz Wade | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Code42 is the one and only system I use to backup my entire business in a digital sense. I am a freelance professional photographer, so I backup my images, documents, emails, etc., on a regular basis. Having a good backup system in place is crucial as hard drives fail all the time and my clients count on me to retain their products.
  • Code42 is the most affordable backup system offering unlimited storage that I could find. I came from SOS Online Backup, which I ultimately decided to drop after my monthly rate for their unlimited plan increased by 20x.
  • With Code42's unlimited storage option, I don't have to worry about the fact that my backups are significant in space. As a photographer with thousands of images at stake, I need to run large backups often.
  • Code42 runs continuously and silently in the background of my desktop computer. It is truly "set and go", so I don't have to think about it when I'm away. It runs until the designated drive has been fully backed up to my cloud storage. It will then automatically email me once the backup is complete (or, it will email me if it encounters any errors).
  • Customer service is above par. Anytime I need help, a chat agent is available (chat is my communication preference), they are always friendly, and go above and beyond to resolve my needs.
  • Code42's desktop client was recently changed; the interface is different and, I feel, it has been simplified too much. I found myself looking for controls that are no longer there. For some, this might be a plus, but I liked to have more control and see more details of my backup.
  • When recovering files (in my case, this is most frequently images), you see files as files - I am not able to see a preview of an image. So I have to know the exact file name/number I am looking for.
  • Code42 discontinued their mobile app. In 2019, I can hardly believe this. I used the app on a regular basis, to access files while I was on the go.
  • The Code42 software is a bit of a memory hog, although this isn't a major complaint from me since I have a computer designated to only sit and run backups, and do nothing else.
Code42 is great for individuals or small businesses who want to run large/unlimited backups at a low cost. The price coupled with great customer service make this a company I hope to stick with for a very long time. Be prepared for large backups to take a good deal of time to complete (though this will also vary dependent on your internet connection). If you find the desktop client to be underwhelming or confusing, just chat with an agent to resolve your issue.
Kenneth Hess | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
We use Code42 across the whole organization to provide hands-free backup to all our users. Code42 ensures that all company data contained on user devices is backed up to a secure location that can be easily restored from. The user doesn't have to do anything and the backup process runs in the background. This service prevents user files from being lost because we can't necessarily force them to copy everything to the network drives. Additionally, when users are offsite or offline, their files are saved to the local computer. Code42 backs up using any connection - wired or wireless.
  • Once the original backup is created, Code42 runs in the background and doesn't adversely affect user productivity or system performance.
  • Code42 is relatively easy to set up and deploy. A technical advisor walks you through the process, which is very handy and makes the process painless.
  • Code42 is centrally managed via webpage which gives administrators a lot of power and visibility into current backup status.
  • The first backup is taxing on the system. Some users report that their computers become almost useless. You can set maximum usage and idle time usage parameters but the original backup is still time and resource consuming. Be prepared.
  • The initial setup is lengthy and confusing. If it weren't for the walkthrough with the technical support administrator, I would never have attempted it.
  • Feedback from the admin portal is non-existent. We had multiple systems whose backups wouldn't start and finally realized, through other means, that we were out of licenses.
  • Users can stop and disable the service.
I think for the money, there are better products. Code42 is a solid endpoint backup solution but it also comes with some hassles, such as the initial backup system resource problem. The portal is OK. It seems to require a lot of re-login and that's annoying. It is well-suited to an environment where there's not a lot of data to be backed up. If someone has multiple gigabytes, start the initial backup over the weekend to avoid user complaints.
John Coxen | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
We use CrashPlan to backup our remote workers. We run a hybrid configuration - our server, their cloud storage. We retain administrative controls of everything from our main office so backups can't be disabled even accidently by our end users. This has allowed us to ensure that, no matter what happens, all their files are backed up and can be restored with very little effort.
  • Tech support is some of the best I've encountered. Every support engineer I've dealt with has been friendly, responsive and very well trained on every aspect of their product.
  • We have a small staff and can't afford to dedicate anyone to administering any one system. CrashPlan works very well in 'set it and forget it' scenarios. We check the console regularly, update the software when updates come out and restore users files as needed. The rest of the time, it just runs.
  • All the documentation on the support site is very clearly written and very version specific. If you need to upgrade from version x.y.1 to version x.y.2, you'll find an upgrade document that specifically addresses that upgrade, not just a general upgrade document that's 10 version out of date.
  • The Administrative console takes a bit of getting used to. Basic functionality is pretty straightforward but some of the deeper admin functions took some time to find.
  • Software for hybrid setups is always lagging behind other configs.
I would recommend CrashPlan for any organization that needs flexible and reliable backup where conventional backup technologies (backup to tape, etc.) are either not already in place or are impractical (e.g. remote workers).
October 17, 2017

CrashPlan Review

Score 10 out of 10
Vetted Review
Verified User
It is used by everyone at the company. It minimizes downtime in the event of a device being lost, stolen, or damaged.
  • Easy to deploy
  • Easy to manage
  • Easy for users to use
  • Reporting
  • Alerting
If you store data on your device you need a backup solution. CrashPlan was the best for our needs.
Nathan Venno | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
This is being used to backup our important users (President, CFO, Head Account, Head Sales person, etc), any user that would cause major problems for the company if they were hit with Ransomware or the like are protected. I've used this to restore a user when they receive new computers or a single file needs to be restored (or a few files).
  • Backup - this software does a great job at backup.
  • Runs in the background and doesn't cause any issues.
  • Alerting is excellent and on point.
  • Restore process is a little convoluted - once you understand it, it is pretty easy to use, but it can be hard to figure out the first time. Support is very helpful in this regard.
  • While it does do versioning, it can miss a few hours of time (up to 24 I've discovered), but even then, better a few hours then an entire system.
Backup and recovery of end-user computers - this product is a perfect compliment to your backup solution for your server/network backups. This will protect your users for a reasonable price with very little interference on your part. 'Install it and forget it' - once it in and running there really is nothing you need to do.
Score 10 out of 10
Vetted Review
Verified User
We are using Crashplan Pro on one device. We backup to several destinations including the Code42 cloud. We are using Crashplan to backup data because we were not satisfied with the speed, versions, and reliability of backing up to tape.
  • Crashplan just runs quietly. It doesn't need much attention once configured properly.
  • I really like that I can go back to virtually any point in time and restore a file or group of files.
  • Crashplan deduplicates so you can have multiple versions of your files without taking much more disk space.
  • It is very easy and fast to restore files.
  • They are constantly updating Crashplan, They have already addressed areas that I was unhappy with. I don't have any current complaints.
Almost anywhere that you want continuous backups. You wouldn't be able to backup a live database like Exchange. If you dump your database, you can back that up. I don't believe you would be able to restore a single email for instance. For backing up non database files, Crashplan is awesome.
Score 10 out of 10
Vetted Review
Verified User
CrashPlan is currently being used at our organization for all corporate laptops. Users are instructed to keep vital documents and files in one of the backed up locations on the device, and we proceed to keep those around for seven years. We implemented CrashPlan as a replacement for Tivoli CDP as we required something low-maintenance with a user friendly interface.
  • Keeps backups safe and simple.
  • Upgrades to keep CrashPlan current are a breeze to apply.
  • Customer Service is incredible -- any technical issues we have encountered have been handled quickly and professionally.
  • The user interface in previous versions was confusing to non-technical end users. They have really made improvements on simplifying the client.
CrashPlan is perfect for any scenario, whether at home for personal use or in the office for corporate use. It has shaved down the amount of time we have spent implementing, maintaining, and upgrading by at least 50%. Users feel confident that their data is protected, and we feel confident on the technical side that we are well prepared for any device disaster.
Score 10 out of 10
Vetted Review
Verified User
CrashPlan is used across the whole organization. Every employee has it installed on their laptop and we also have it installed on some some servers to back up their data files. Most employees are remote and CrashPlan allows us to back up everyone without having to host our own backup server.
  • Crashplan backs up everything with ease. By default it starts backing up your user profile without even having to configure it, and thats enough for many people to get up and running right away, but it is highly configurable if you want.
  • Restoring files is pretty effortless as well. Easy to browse to the file(s) you want, choose a point in time if you want, and restore. Viola!
  • Versioning is a great automatic feature as well. Many of my users have taken advantage of restoring a previous version of a file they've mistakenly overwritten.
  • Being able to backup to multiple destinations is great too. You can connect your own storage, choose it as a destination and it starts using it. The local destination backup option makes restoration of large data much quicker.
  • Their version 5 client is almost too hands off. While one can appreciate the simplicity and cleanness of its design, I often prefer to get under the hood right away.
  • I wish they would make it easier to open the client from the system tray in version 5. In previous versions you would just double click the icon. Now it takes 3 clicks to expand the tray icon, open the settings and choose to open the actual application.
  • Sometimes destinations are offline when you need to restore, and usually at the worst time. We use CrashPlan to restore data for laptop replacements, and there are times when the destination is offline and you have to wait a while for the restore option to be available.
CrashPlan is a reliable, easy to use but very configurable data backup solution. It is an ideal choice for backing up users' data and even files on a file server, and not having to worry about tapes or other mediums. It's appropriate for anyone that needs to ensure their users' files are safe from everything from accidental deletion to ransomware. It is not a solution for bare-metal restore or for backing up/restoring individual database records since there are no agents that go along with it.
January 20, 2017

Go champions!

Cedric BARNET | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
We use CrashPlan for all our managed customers (Mac shops). We use it back up hundreds of users/devices including server or client workstation data, depending on our client needs and budget.
  • Continuous incremental backup
  • Reduplication and compression that really limits the storage needs
  • File level restore
  • Dashboard reliability
  • Client interface
  • Easier upgrade process
I recommend CrashPlan to my friends, colleagues, customers and pretty much everybody that has data to back up on a computer or server. Their different plans (including free for local backups) are appealing for any scenario.
Score 9 out of 10
Vetted Review
Verified User
We currently use Crashplan at our company. It has saved hours for some of our end users who have either had their computers completely infected to those who simply had some type of hardware failure. The ability to do this without end user intervention removes the complexity involved with restoring files for those individuals who are often on the road and or cannot be reached within a short distance of our office. The US being a large country, we ideally keep our remote users/sales team up and running as often as possible and get them up and running again after they have gone into some type of emergency.
  • Remote user backup.
  • Monitoring of users removing files from their PC.
  • Restores and upgrades of machines from Windows 7 to Windows 10 without sacrificing lots of time!
  • I think it really does a great job in many areas and [I] only think the reporting could get a little better.
  • Notifications that are sent to end users could be more clear.
  • Alerts to admins could be more clear for the end users that are out of sync.
[It is well suited for] backups for remote users who are not regularly in the home office with storage. Crashplan does a great job here. It was an issue that our company was facing for a long time and now appears to be in a great place.

I believe for those who rarely connect to a network and for those who have very slow network connections or have horrible connections in their home office, to begin with, it might not be the right solution. One employee who uses a hotspot out of his home rarely backs his files up [and] over a few months he has not done a full backup.
Rex Sarchet | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
We are currently using CrashPlan to back up all of our remote users. The reason behind bringing on CrashPlan was that we needed a method to accurately back up and have access to data from our remote associates in the event of litigation. We soon found out that we could use CrashPlan to help us refresh the hardware for all 150 of our sales associates. We built the hardware in house, installed their most recent backup and then shipped out the new hardware. When they powered on their new system, it was identical to their previous solution. Complete with documents, email archives, desktop icons and IE favorites. We have not yet encountered any real problems. The closest thing to a problem is accessing the cold storage files. It is a bit clunky.
  • The ease of installation and deployment could not have been easier. The hardest part was getting our sales associates to actually click a link!
  • The back up is complete and transparent to the end user. Very hands off!
  • The admin portal is very user friendly. I can quickly determine who has recently backed up and those who have gone some time without an active backup.
  • As I mentioned previously, the file access in cold storage is a bit clunky. I would think that if I had admin rights I should be able to recover files from there relatively easily. But that is not the case.
  • I would like to see them have a different license tier for accounts in cold storage. The data there is not being manipulated, it is sitting stagnant and we are paying the same licensing as if it were an active backup.
CrashPlan is well suited for any size company. The license structure is such that you can easily add licenses as needed. We started out with our executive team and easily migrated to our entire remote associates. Very seamless and transparent. If someone is looking for a backup solution that is easy to use, easy to deploy and easy to administer, CrashPlan is perfect!
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