Cost effective, easy to use and reliable endpoint backup.
October 17, 2017

Cost effective, easy to use and reliable endpoint backup.

John Coxen | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with CrashPlan

We use CrashPlan to backup our remote workers. We run a hybrid configuration - our server, their cloud storage. We retain administrative controls of everything from our main office so backups can't be disabled even accidently by our end users. This has allowed us to ensure that, no matter what happens, all their files are backed up and can be restored with very little effort.
  • Tech support is some of the best I've encountered. Every support engineer I've dealt with has been friendly, responsive and very well trained on every aspect of their product.
  • We have a small staff and can't afford to dedicate anyone to administering any one system. CrashPlan works very well in 'set it and forget it' scenarios. We check the console regularly, update the software when updates come out and restore users files as needed. The rest of the time, it just runs.
  • All the documentation on the support site is very clearly written and very version specific. If you need to upgrade from version x.y.1 to version x.y.2, you'll find an upgrade document that specifically addresses that upgrade, not just a general upgrade document that's 10 version out of date.
  • The Administrative console takes a bit of getting used to. Basic functionality is pretty straightforward but some of the deeper admin functions took some time to find.
  • Software for hybrid setups is always lagging behind other configs.
  • Our remote workers are fully protected from data loss. By locking down the backup client, they can't "accidentally" turn it off and put their files at risk. Also, we can track the current state of all backups through the administrative console so we know to reach out to anyone if problems develop.
For our business model, Carbonite was not as economical. CrashPlan offered unlimited backup and unlimited deleted file retention for similar cost. Additionally, we had better results with support during evaluation with CrashPlan.
I would recommend CrashPlan for any organization that needs flexible and reliable backup where conventional backup technologies (backup to tape, etc.) are either not already in place or are impractical (e.g. remote workers).