Hello CrowdStrike Falcon Complete Next-Gen MDR goodbye Cortex
October 16, 2025

Hello CrowdStrike Falcon Complete Next-Gen MDR goodbye Cortex

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with CrowdStrike Falcon Complete Next-Gen MDR

Crowdstrike Falcon Complete Next-Gen MDR allows me to focus on daily IT business challenges while being less concerned about threats to my systems. I know the CrowdStrike Falcon Complete Next-Gen MDR team is monitoring my IT perimeters and end-points to l alert me of threats even before I am notified by my owns systems. Before CrowdStrike Falcon Complete Next-Gen MDR, I was getting alert fatigue from noise generated by Palo Alto's Cortex. We chose CrowdStrike Falcon Complete Next-Gen MDR to replace Cortex for endpoint malware management and I didn't need to retrain my team to use it.

Pros

  • Proactive and comprehensive threat monitoring, mitigation and alerting
  • 24/7 threat response and escalation
  • Full incident response and support from start to finish
  • Excellent documentation and auditing

Cons

  • There are some integration gaps with other tools. I wish it worked better with LevelBlue AlienVault
  • Playbooks can be less than intuitive
  • Difficult to communicate with support at times, offshore support has difficulties understanding the request.
  • So much less risk of costly malware and breaches
  • No training requirements for IT staff to manage the product, white glove service
  • More team productivity, one less thing for my team to manage
CrowdStrike Falcon Complete Next-Gen MDR is a turnkey solution that is easy to deploy and operate, providing protection without requiring heavy internal management. The 24/7 coverage ensures continuous monitoring and response gives me peace of mind and allows me to focus on business issues. Integrating with Slack allows for timely alerts directly in existing workflows. Reporting is clear, concise, and easy to understand for both my teams and upper management. Support is generally OK and responsive, but as previously mentioned offshore comprehension issues can occur. Still, the overall quality and reliability of support is OK.
CrowdStrike Falcon Complete Next-Gen MDR stands out against Palo Alto XDR to me by offering fully managed 24/7 MDR, which took the burden off my team. While Palo Alto XDR provided adequate protection and integration across network, cloud, and endpoints, it required a lot of in-team expertise for us to manage it. We changed to CrowdStrike Falcon Complete Next-Gen MDR because of its white-glove service, incident response, and support and much better ROI for us.

Do you think CrowdStrike Falcon Complete Next-Gen MDR delivers good value for the price?

Yes

Are you happy with CrowdStrike Falcon Complete Next-Gen MDR's feature set?

Yes

Did CrowdStrike Falcon Complete Next-Gen MDR live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of CrowdStrike Falcon Complete Next-Gen MDR go as expected?

Yes

Would you buy CrowdStrike Falcon Complete Next-Gen MDR again?

Yes

Well, that's an easy one to answer... it's very well suited to all aspects of our operation. In our office network environment, I've been able to trust CrowdStrike Falcon Complete Next-Gen MDR to catch several inadvertent malware downloads by end users that were not paying attention. I don't have any experience with scenarios where CrowdStrike Falcon Complete Next-Gen MDR is inappropriate to deploy.

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