Enterprise Level CMS functionalities with Saas infrastructure!
Updated February 24, 2021

Enterprise Level CMS functionalities with Saas infrastructure!

Zeynep Babadagli Baykal | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Review Source

Overall Satisfaction with Crownpeak DXM

We currently use Crownpeak DXM for some of our clients. For the clients that we provide web content management services via the Crownpeak DXM, they use the platform all across the whole organization also in different languages. The tools provide a seamless content management operations process; the workflow structure and content management process allows non-technical users to create state of the art customer experiences with limited teams. In-built DQM (Digital Quality Management) tool gives the marketing teams the ability to audit their content for accuracy and accessibility. The system has a decoupled deployment structure; as content authors we are able to create, manage and push content globally (in various languages) with less efforts and shorter turnaround times when it comes to delivering complex digital projects without any IT involvement.
  • Build & manage digital experiences without dependency on your IT team
  • Built-in Digital Quality tool (DQM) tool allows you to check the quality of content and any accessibility issues and immediately flag any issues before publishing.
  • Platform can be slow sometimes.
  • Training materials are limited
  • Improved accessibility scores of many of our clients
  • Improved all over digital experience of our clients
  • Huge cost savings due to SaaS as no upgrades needed
  • Shorter time to market ability with accelerators
  • Add more websites quickly without incurring extra cost
Content Author / Administrator

Due to the Cloud-first decoupled architecture there is an advantage of separating the management of the experience from the delivery of the experience. This allows Crownpeak to deliver any type of content into any technology, located anywhere. Another key benefit is its interoperability – it’s very easily integrated with third-party platforms, making it possible to build a world-class marketing technology stack quickly and efficiently. What’s especially unique about Crownpeak is that there’s no need to rip and replace any of your current systems if you’re still getting business value from them.

Do you think Crownpeak DXM delivers good value for the price?

Yes

Are you happy with Crownpeak DXM's feature set?

Yes

Did Crownpeak DXM live up to sales and marketing promises?

Yes

Did implementation of Crownpeak DXM go as expected?

Yes

Would you buy Crownpeak DXM again?

Yes

The Support and Professional Services teams are experienced and knowledgeable, they always promptly respond to questions or issues.
  • Flexible, agile and easy to use platform for content authors & digital marketers.
  • Seamless integrations with CRM & PIM
  • Globalization & Localization - Streamline translation process with integrated solutions to ensure speed & time to market
  • Integrated Quality Management with DQM to improve SEO & Accessibility
  • Fast, secure and scalable
  • Decoupled technology allows & offers easy integrations
Crownpeak Digital Quality Management (DQM)
The Crownpeak DXM solution is totally suitable for any organization looking for a modern cloud-based true-SaaS CMS solution to modernize their website and web operations on time and budget. The ease of use without requiring IT or developers, the ability to move quickly and make updates or push out campaigns with ease and top notch security are some of the differentiators of the tool.

In a recent development project for a legal business client, we chose Crownpeak platform for its adaptability, flexibility and ease of maintenance. We integrated the client database with a customized API to their existing services, with the flexibility that the platform offers we used Oracle Connection libraries and server scripting to process the data on the server side. All of these were possible because of Crownpeak's agile structure and the decoupled architecture.



Crownpeak DXM Feature Ratings

WYSIWYG editor
10
Code quality / cleanliness
10
Admin section
10
Page templates
10
Mobile optimization / responsive design
10
Publishing workflow
10
Form generator
10
Content taxonomy
8
SEO support
9
Bulk management
10
Availability / breadth of extensions
10
API
10
Internationalization / multi-language
10
Role-based user permissions
10

Using Crownpeak DXM

40 - Content Authoring, Development, and Accessibility.
40 - 20 - Content Authoring
15 - Development
5 - Accessibility

  • Web Content Authoring
  • Web Development
  • Digital Quality

Evaluating Crownpeak DXM and Competitors

  • Product Features
  • Product Usability
  • Product Reputation
  • Prior Experience with the Product
We chose Crownpeak because of its adaptability, flexibility, and ease of maintenance. For example, in a client portal project we integrated Crownpeak with our customer's database servers and their existing services which they were already using for their own internal processes like managing documents, bills, etc. So, there was a need to connect all of them in one platform. With the flexibility of Crownpeak, we used Oracle Connection libraries, we used web services which are provided by other stakeholders, and we used server scripting when we needed to process these data on the server-side. All of them were possible because of Crownpeak’s agile structure. So basically, CrownPeak provides us limitless flexibility with the decoupled architecture.
The advice we can provide to digital
leaders out there is to select to work with tools & technologies that provide
them the ability to implement faster and move faster, that allows out of the box
integrations that developers can integrate in no time and most importantly the
ease of use without requiring IT, the ability to move quickly and make updates
or push out campaigns with ease and top notch security are some of the
differentiators that we would recommend that they should consider.

Crownpeak DXM Implementation

  • Implemented in-house
  • Third-party professional services
NMQ Digital certified partner of Crownpeak which is a global digital services agency with offices in Istanbul, Amsterdam, Lisbon, Kuala Lumpur and Portland.
Yes - 

We collect the requirements from the
client. Then we kick off the project by analyzing the requirements and creating
POC with key features in the Crownpeak DEV environment. In the meantime, we
complete the dev requirements and the design with the client. Then we start
working with the project by setting up the server, environments, and workflows
which becomes a very easy task thanks to Crownpeak’s built-in features
especially environmental workflow.



By using the component library, we have a
chance to create components for the elements which are repeatedly using on the
website which makes our development process easier and faster. When the
templates are ready, the developers perform unit tests on their own components
and deploy the project to the testing environment, so that the testing team can
perform the front-end tests.



After a back-and-forth between developers
and testing teams, we provide the pages to the client for review. After another
back-and-forth between the client and the developers, the client provides the
final approval, and then we are ready for go-live. The go-live process is also
very easy with Crownpeak. The live environment is already ready when we set up
the server at the beginning of the project so the only thing, we need to do is
to click a couple of buttons and we are live.

Change management was minimal
As for the development teams simplistic approach gives the developers the flexibility to implement their code rapidly with the use of component based templates. The CMS is easy to set-up and can be ready within a few weeks compared to months in a traditional WCM. User configuration, roles and managing access is smooth; active directory configuration allows users to access the platform with their corporate credential which is a simple set-up.

Crownpeak DXM Training

We are effectively using the Developer
Center and Community Platform of Crownpeak when we are faced with any kind of
development-based issues. It gives us the chance to research and find possible
solutions. Even if we do not find anything on both platforms, Crownpeak gives
us efficient and quick support service with responsible and reliable support
team. Also,
we are attending regular and on demand trainings provided by Crownpeak whenever
necessary.

Crownpeak DXM Support

ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
Not applicable

Using Crownpeak DXM

ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Component Development
  • Integrations
  • Globalization & Localization
  • Scaling
  • Deployment

Crownpeak DXM Reliability

In some recent projects we have delivered to our clients, we were able to roll out sites in shorter time period due the scalability of the Crownpeak's DXM solution.
We have never encountered any issues with the availability.

Integrating Crownpeak DXM

  • Oracle Connection
  • XTM
  • Bynder
In a recent portal project, integrated CrownPeak with our customer's database
servers and their existing services which they were already using for their own
internal processes like managing documents, bills, etc. So, there was a need to
connect all of them in one platform. With the flexibility of Crownpeak, we used
Oracle Connection libraries, we used web services which are provided by other
stakeholders, and we used server scripting when we needed to process these data
on the server-side. All of them were possible because of Crownpeak’s agile
structure.
  • File import/export
  • Single Signon
  • API (e.g. SOAP or REST)
  • Javascript widgets

Relationship with Crownpeak

Sales team is supportive and helps to explain all the critical the functionalities of the tool with respective demos.
All teams that we have been working within Crownpeak from Partnership to Sales and Customer Success teams; each and everyone are supportive and provide their utmost in providing the best possible service in putting the client first and aim for customer success.