Item: Crownpeak CMS
Rating: 10
Author: Lauren Johnston

Use Cases and Deployment Scope

Crownpeak is a technology partner of XTM International. We chose to partner with Crownpeak DXM to enable our joint customers to design, manage, and publish content across various channels, in multiple languages, in a fast and scalable way. This enables B2B and B2C marketing and localization departments to easily maintain, update and scale their digital presence without the involvement of IT teams. The simple and intuitive content management workflows and seamless upgrades ensure a smooth experience for the user.

As Crownpeak’s technology partner, we’ve leveraged the platform’s interoperability to deliver cloud-based globalization solutions so our joint customers can drive digital transformation and stand out in a highly competitive environment. Our clients report shorter lead times, faster time to value, and reduced overhead costs. We continually collaborate with Crownpeak to enhance our users’ experience.

Pros and Cons

Seamless integration with third-party technology providers (DIM, PIM, marketing automation platforms, and so forth)
The component-based design allows for greater flexibility to manage dynamic content
Easy to use, agile and scalable platform to publish multilingual, digital experiences
Centralized content hub to publish content on different applications across different languages

There is a learning curve for new users getting used to the admin UI. Having more experienced Crownpeak users on board can help.

Return on Investment

Stay agile and deploy multilingual content as soon as it’s created.

Key Insights

Do you think Crownpeak CMS delivers good value for the price?

Yes

Are you happy with Crownpeak CMS's feature set?

Yes

Did Crownpeak CMS live up to sales and marketing promises?

Yes

Did implementation of Crownpeak CMS go as expected?

I wasn't involved with the implementation phase

Would you buy Crownpeak CMS again?

Yes

Support Rating

Their support team is very responsive and customer-centric. They are always ready to help and able to troubleshoot even the most complex issues in a timely and informed manner.

Usability

Crownpeak DXM is a flexible easy to use CMS platform speaking to the most challenging localization scenarios. Crownpeak users have the freedom to integrate DXM platform with their existing technology at no cost. Moving from legacy systems to the Saas platform is painless and cost-effective. Extensive targeting and personalization options are something that users will benefit from.

Likelihood to Recommend

Crownpeak DXM is well suited for companies who need to efficiently push content out across multiple channels with minimal fuss. It is a great choice for enterprise-level businesses that need an agile and comprehensive content workflow as it is cloud-based, agile, and offers automatic system upgrades. It fits seamlessly into a customer technology ecosystem as it is highly interoperable, and integrates well with industry leaders in the DAM, PIM, and TMS spaces. Crownpeak DXM is suitable for corporate marketing and localization departments looking for customer-centric digital experience platforms. The decoupled architecture of the platform gives users the flexibility to push content globally with less effort and shorter turnaround times. In summary, our joint customers see the value and impact of Crownpeak’s platform on their lead times, bottom line, and overall brand consistency.

Crownpeak DXM - Flexibility and agility without compromise

Overall Satisfaction with Crownpeak DXP