Curve Hero is our Hero! Fantastic dental software!!!
July 09, 2019

Curve Hero is our Hero! Fantastic dental software!!!

Lynette Williams | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Curve Hero

Our office made the decision to change our dental software to Curve Hero over 6 years ago and it was the best decision ever! We went from being limited to a server to being cloud-based thus enabling us to access our database from anywhere. Due to us having a satellite office at the time, the server was not working properly for us but once we found Curve it solved all the problems we were having. We no longer have to call IT to fix a server issue because being cloud-based eliminates that.
  • Flexibility to use from anywhere, anytime.
  • Ease of use-simple and easy to use.
  • They listen to customers suggestions for improvement and implement them if possible.
  • I really don't have anything that I don't like. they are always making improvements.
  • The new Playbook Dashboards enable you to keep a pulse on your practice. They are a great way to see where you are financially at all times.
  • It gave our administrative staff, office manager flexibility to work anytime from anywhere.
  • Allows our dr and emergency on-call personnel to access patients records at all times in the case of after hours emergency.
We evaluated Carestack software but found it far too complicated and too many steps to do. It was lacking the ease of use that Curve Hero has. We were looking for something that was user-friendly and easy to understand Curve Hero had all of that.
It is fantastic for any office that has more that one location. It takes away the lagging server problem and allows you to see schedules in all locations individually or together. You have the capability of running everything as one office but also separating them internally. Patients love the flexibility of moving between offices seamlessly. No more forwarding over records to one of your other locations.

Curve Hero Support

They always go the extra mile in helping to fix or correct any issue we are having.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
Yes, we were having an issue with another vendor software that integrated with Curve and that vendor was having trouble resolving it. I reached out to Curve and they resolved it for us (and the vendor) within a day and even called me at home after hours to assure me they would handle it by contacting the said vendor and walking them through how to correct it. That was invaluable to me as they did not have to go that extra mile but they did! That is the kind of customer service they have, they treat you like family.