Outstanding Customer Support at Dayforce Powerpay!
September 25, 2024

Outstanding Customer Support at Dayforce Powerpay!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Dayforce Powerpay

I am using Dayforce Powerpay for almost three years now, for bi-weekly payroll within our organization.

Pros

  • High quality services and continuous support provided
  • Exceptional Customer Service, every single time!
  • Continuous evolution
  • An app easy to navigate and learn

Cons

  • I do not have anything in my mind at the moment. Whenever I encounter a difficulty, Customer Service is always there for support!
  • Dayforce Powerpay is an easy to use platform at a very fair cost.
I believe that, even with minimum or no training, the system is quite easy to use and intuitive, of course, if you have the curiosity to discover how to use it. Customer support is outstanding!!! In my opinion, this is the greatest asset of Dayforce Powerpay! Regardless the issue, Customer Service is always there to support you and to help you navigate the platform. I would like to take this opportunity and to thank everyone who is part of the Customer Support Team! Well done! Keep up the amazing work!

Do you think Dayforce Powerpay delivers good value for the price?

Yes

Are you happy with Dayforce Powerpay's feature set?

Yes

Did Dayforce Powerpay live up to sales and marketing promises?

Yes

Did implementation of Dayforce Powerpay go as expected?

Yes

Would you buy Dayforce Powerpay again?

Yes

I highly recommend using Dayforce Powerpay to anyone!
Whether you are a smaller or a larger company, whether you are a beginner or a pro, the menu, the tutorials, the assistance from Customer Service will guide you through, and simplify everything for you!

Dayforce Powerpay Feature Ratings

Payroll Management
10.0
Pay calculation
10
Support for external payroll vendors
Not Rated
Off-cycle/On-Demand payment
10
Benefit plan administration
Not Rated
Direct deposit files
10
Salary revision and increment management
10
Reimbursement management
Not Rated

Dayforce Powerpay Support

Regardless the issue, the Customer Support team is offering outstanding services! When I am calling, the wait time is reasonable, and the team members will ensure you receive the right support in a timely manner, with politeness and kindness. If you reach out the team that it's a guarantee that your issue will be solved!
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
I believe it was every single time when I reached out to receive support.

Comments

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