Gets the job done nicely!
February 15, 2018

Gets the job done nicely!

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Defender

I use Defender to access my client's environment, using two-factor authentication, to help support my software. Once connected, I am able to access the server as if I was in the customer's office.
  • Fast to connect
  • Easy to use
  • Doesn't slow down my computer
  • Remove the need to enter Windows password
  • Sensitive to interruptions in internet connectivity
  • Defender allows me to connect to the clients environment
  • Without Defender I would not be able to support my client
Bomgar is much easier to set up & there is only one step when connecting while Defender takes a few steps.
Defender is appropriate for access a company's environment when not on site. It may not be appropriate for users that are only working on site.