Intent-based, Personalized Digital Marketing at Scale
Michelle Markelz | TrustRadius Reviewer
Updated January 15, 2020

Intent-based, Personalized Digital Marketing at Scale

Score 8 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Demandbase

Demandbase was used as demand generation tool. Its retargeting solution was part of our digital advertising strategy, and its web personalization solution supported our account-based approach to our website. We also used Demandbase's account selection solution to help us choose the accounts we would pursue.
  • The account selection tool does a good job of ranking accounts by criteria. You can sort your target accounts by intent, size, industry, surging traffic or interest, or combinations of factors.
  • The retargeting tool allows for personalized ads at scale. Without having to create hundreds or thousands of creative sets, you can dynamically customize ads to speak to your prospects by name.
  • Demandbase's reporting provides great visualizations of the impact of your marketing efforts. You can see from first touch to closed business how deals were influenced by your efforts.
  • Demandbase's account list upload can be a tedious process if the database you are syncing is not very clean. You may have to do a lot of manual account verification if the domain you have assigned a target account does not match the domain associated with that company in Demandbase's database.
  • Demandbase suggests that salespeople can use intent signals and web traffic trends to make targeted follow-up, but in reality, surging intent from a company with hundreds of thousands of people is not enough detail to know who to prospect from that account. It is a good directional indicator, but not very actionable for one-to-one outreach.
  • Like the domains associated with each account, the industry that Demandbase assigns to each account may not match up with the industry that your company has assigned to a prospect. If you want to target your ads by industry, this can be a challenge that must be overcome manually.
  • We were able to show that web visitors who experienced the personalized homepage that we implemented and segmented using Demandbase had longer sessions and took favorable actions on our site
Our customer success representative always made an effort to find answers for us and loop-in other resources when needed. Unfortunately, there were some challenges that just could not be overcome because of the cons noted earlier.

Do you think Demandbase delivers good value for the price?

Yes

Are you happy with Demandbase's feature set?

Yes

Did Demandbase live up to sales and marketing promises?

Yes

Did implementation of Demandbase go as expected?

No

Would you buy Demandbase again?

Yes

Demandbase is best for marketers with large target account lists who want to scale personalized marketing efforts. Demandbase's functionality is lost on small account lists. It is also a great tool for sales and marketing teams who are just starting to build their target account list or who are refreshing their list. It's AI is good for putting some intent data behind the selection process.