Satisfied Dialpad Ai Contact Cente customer
December 30, 2023
Satisfied Dialpad Ai Contact Cente customer
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Dialpad Ai Contact Center
We use it for making and receiving business calls and faxes. We also use the built-in meetings and have upgraded a couple of users to the higher level of meetings. Most staff have IP phones; however, I only use the soft phone. Our call center can park calls and/or transfer as needed.
- Rings on desktop and cell at the same time
- Notifies me via email of new voice messages along with a transcript of the message.
- Allows me to use the same meeting link over and over again.
- Internal messaging is more like a text and not a true chat solution in my opinion.
- The IP phones were challenging at first
- The included meeting do not allow video recording I've found.
- It is a lower monthly price point than the previous system
- Allows us to lower some costs associated with using other web meeting solutions
We only used GTB like a PTS phone solution and there were hardware costs that we won't have with Dialpad Ai Contact Center.
Do you think Dialpad Ai Contact Center delivers good value for the price?
Yes
Are you happy with Dialpad Ai Contact Center's feature set?
Yes
Did Dialpad Ai Contact Center live up to sales and marketing promises?
Yes
Did implementation of Dialpad Ai Contact Center go as expected?
Yes
Would you buy Dialpad Ai Contact Center again?
Yes