Dialpad Support is amazing
Updated November 18, 2024
Dialpad Support is amazing
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Dialpad Support
Dialpad Support is an amazing program that helps with making our lives easier here at Verus rx. we absolutely enjoy dialpad and all its features.
Pros
- it helps with establishing call purpose
- it helps with establishing a call solution
- it helps with any questions you may have
- It
Cons
- Dialpad could populate more caller information
- Dialpad could have more customizable options
- dialpad could integrate better with different CRMS
- it has had an amzing impact with locating pain points in a call
- Dialpad is great a directing where a call should go
- Dialpad gives great recommendations for call resolution
It differs by knowing your business and giving a resolution to the call that pertains to the business
Do you think Dialpad Support delivers good value for the price?
Yes
Are you happy with Dialpad Support's feature set?
Yes
Did Dialpad Support live up to sales and marketing promises?
Yes
Did implementation of Dialpad Support go as expected?
Yes
Would you buy Dialpad Support again?
Yes
Dialpad Support Feature Ratings
Using Dialpad Support
25 - Taking and receiving calls for the company
25 - People with knowledge over a vast sum of the company and the questions being asked.
- Making calls
- Receiving calls
- transferring calls
- One call resolution
- Knowing when to transfer a call
- when documenting calls
- for resolutions to calls
- for new inexperienced reps
- for recording the correct information for records
Evaluating Dialpad Support and Competitors
Not Sure
- Cloud Solutions
- Scalability
- Integration with Other Systems
- Ease of Use
More selective with a product that can integrate well with other products
Comments
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