Dialpad Review
April 24, 2022

Dialpad Review

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Dialpad Contact Center

I've been using Dialpad for my customer service for over a year now, and I have personally found it to be amazing. I am thrilled with how well my team has been performing with this application and couldn't ask for more when it came to data overview. Overall switching over to a dial pad from our previous application has made the lives of those who use it and management more effortless. It has everything from functionality, data gathering, and even cosmetic customizability. I would Dialpad Contact Center for those who want to make customer service extremely smooth and enjoyable. 10/10 application.
  • Functionality
  • Data gathering
  • Customizability
  • Improved transcriptions
  • More ringtones
  • Less latency
  • Happier customers
  • Increased productivity
  • Time saved
I have only used one other product aside from Dialpad Contact Center; it was called "Office@Hand Phone-Ringcentral". It does not compare to Dialpad; it only has the main functionalities of an office phone.

Do you think Dialpad Ai Contact Center delivers good value for the price?

Yes

Are you happy with Dialpad Ai Contact Center's feature set?

Yes

Did Dialpad Ai Contact Center live up to sales and marketing promises?

Yes

Did implementation of Dialpad Ai Contact Center go as expected?

Yes

Would you buy Dialpad Ai Contact Center again?

Yes

I am highly likely to recommend Dialpad Contact Center to a colleague. Dialpad provided me and my team with extensive data, which we were able to utilize to make changes in our strategy accordingly, seeing an increase in happy customers. I am also a fan of the transcript provided after the call has been finished, it always helps save time, and at the end of the day, time is money.

Dialpad Ai Contact Center Feature Ratings

Agent dashboard
10
Validate callers
10
Outbound response
10
Call forwarding
10
Click-to-call (CTC)
8
Warm transfer
10
Predictive dialing
9
Interactive voice response
9
REST APIs
9
Call scripts
8
Call tracking
9
Multichannel integration
7
CRM software integration
7
Inbound call routing
10
Omnichannel inbound routing
10
Recording
8
Quality management
10
Call analytics
10
Historical reporting
10
Live reporting
9
Customer surveys
7
Customer interaction analytics
9