The Evolution of Contact Centers
February 11, 2022
The Evolution of Contact Centers
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Dialpad Contact Center
Dialpad was implemented to simplify inbound calls and being able to route them to the appropriate departments within the company. Since it allows the use of multiple call centers, we can create custom-made routes to direct callers to their desired destination without much hassle. They also provide a wide array of metrics and tools that make it easy to monitor agents and performance.
- Metrics.
- Call Routing.
- User Friendliness.
- Communication between Mobile-Desktop.
- Set automated availability for agents.
- Custom ringtones for call centers.
- Improved connectivity.
- Reduced waiting times.
- Improved response times.
- MiCloud Connect (formerly ShoreTel)
Dialpad is the evolution of MiCloud, it does everything MiCloud did and then some and it does it better. The level of flexibility and customization provided by Dialpad allowed us to go to the next level in terms of productivity and interconnection, their interface is user-friendly and provides real-time data to aid in decision-making processes.
Do you think Dialpad Ai Contact Center delivers good value for the price?
Yes
Are you happy with Dialpad Ai Contact Center's feature set?
Yes
Did Dialpad Ai Contact Center live up to sales and marketing promises?
Yes
Did implementation of Dialpad Ai Contact Center go as expected?
Yes
Would you buy Dialpad Ai Contact Center again?
Yes