Easy to use with wonderful options for efficiency and productivity
April 26, 2021

Easy to use with wonderful options for efficiency and productivity

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Dialpad Talk

We are using Dialpad across the whole organization. Dailpad allows employees to locate one another easily across many clinics. We can now search by the name of the person rather than having to look up their extension. If we have their extension memorized, we can still connect that way. Also, we can now put faces with names because we can upload our picture and across a company that has many clinics, [which] can be very helpful for in-person meetings or Zoom. [One] feature a [real] love is the ability to transcribe calls. When I have patients call in and the conversation goes for a while or I really want the important parts noted in an account but I cannot type or write fast enough, I can go back to my transcript and get the details quickly.
  • Dialpad allows me to more accurately note accounts.
  • Dialpad allows me to connect more quickly with other staff members in our many practices.
  • Dialpad allows me to transfer more efficiently within the company.
  • I personally think Dialpad needs to be more wireless. I have a hard time leaving my desk because I have a wired headset on all day and the wireless ones (allowed) do not allow me the functionality I need to answer phones as I need.
  • I would love to see a messaging feature in Dialpad that will [allow] us to send messages.
  • I would like to see more keyboard features as shortcuts.
  • Quick and easy location of personnel by name, number, or extension
  • Review of calls and ability to cut & paste those conversations into a person account
  • Quick and easy transfer of calls
  • Customizable
  • Ability to review performance
  • I feel I get more work done because of the efficiency of Dialpad

Do you think Dialpad Talk delivers good value for the price?

Not sure

Are you happy with Dialpad Talk's feature set?

Yes

Did Dialpad Talk live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Dialpad Talk go as expected?

I wasn't involved with the implementation phase

Would you buy Dialpad Talk again?

Yes

Dialpad is suited for almost every situation depending on the structure of the business. If you are an on-the-go person and have the ability to use your cellphone or home phone there are great functions for that. The great functions and features of Dialpad allow users the ability to track their calls, create an electronic contact list, and view/listen to their messages. There are so many features I love that have been well thought out and applied. I think for the medical industry, there [have] to be better wireless options than the ones given and headsets that have a longer range on them.