Item: Dialpad Connect
Rating: 10
Author: Verified User

Overall Satisfaction with Dialpad Talk

Use Cases and Deployment Scope

We use it across the whole organization, replacing a phone system that had mediocre quality and was difficult to provision when out of office or working at home. With Dialpad Talk, it's much easier to manage hours, and the call quality has improved rapport, as you're able to hear more and gather a caller's emotions.

Pros and Cons

Pros

Call quality
Management (transfers, hold music, etc.)
Client experience (faster answers)
Text messaging from the client

Cons

Hold options for each user

Most Important Features

Texting
Transfers
Call management interface
Call/voicemail playback and transcription

Return on Investment

Better rapport with clients
Easier to respond
Track each call you make

Key Insights

Do you think Dialpad Connect delivers good value for the price?

Yes

Are you happy with Dialpad Connect's feature set?

Yes

Did Dialpad Connect live up to sales and marketing promises?

Yes

Did implementation of Dialpad Connect go as expected?

Yes

Would you buy Dialpad Connect again?

Yes

Likelihood to Recommend

Dialpad Talk is great for offices, and scenarios where you want to take your telecommunications to the next level. Any small business can benefit from having Dialpad Talk, as making and receiving phone calls is not only easier, it's much more enjoyable.

The ability to see each phone conversation transcribed (over time), and see history, allows for others to get the picture before walking into a situation. Sometimes on our old system it felt as though one person didn't know what the other person was doing. This allows you to see everything clearly.

Voicemail playback is nice, and transcription is as well. You already know what the message is about before you call back. It saves time by not having to listen to the message (for the most part; sometimes the transcription is a bit off, which can happen from time to time, par for the course however).

Comments

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Dialpad Talk has changed our client service model for the better