Dialpad Talk has changed our client service model for the better
August 31, 2021

Dialpad Talk has changed our client service model for the better

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Dialpad Talk

We use it across the whole organization, replacing a phone system that had mediocre quality and was difficult to provision when out of office or working at home. With Dialpad Talk, it's much easier to manage hours, and the call quality has improved rapport, as you're able to hear more and gather a caller's emotions.
  • Call quality
  • Management (transfers, hold music, etc.)
  • Client experience (faster answers)
  • Text messaging from the client
  • Hold options for each user
  • Texting
  • Transfers
  • Call management interface
  • Call/voicemail playback and transcription
  • Better rapport with clients
  • Easier to respond
  • Track each call you make

Do you think Dialpad Ai Voice delivers good value for the price?


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Did Dialpad Ai Voice live up to sales and marketing promises?


Did implementation of Dialpad Ai Voice go as expected?


Would you buy Dialpad Ai Voice again?


Dialpad Talk is great for offices, and scenarios where you want to take your telecommunications to the next level. Any small business can benefit from having Dialpad Talk, as making and receiving phone calls is not only easier, it's much more enjoyable.

The ability to see each phone conversation transcribed (over time), and see history, allows for others to get the picture before walking into a situation. Sometimes on our old system it felt as though one person didn't know what the other person was doing. This allows you to see everything clearly.

Voicemail playback is nice, and transcription is as well. You already know what the message is about before you call back. It saves time by not having to listen to the message (for the most part; sometimes the transcription is a bit off, which can happen from time to time, par for the course however).