Diligent One Platform Review
September 10, 2024

Diligent One Platform Review

Tessa Price | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Diligent One Platform

No, none that I can think of off the top of my head.
As a part of the internal audit team for Franklin Electric, we use the Diligent One Platform for performing our annual audits in addition to utilizing robots and ACL to perform continuous monitoring projects and data analyzing.

Pros

  • The organization within the projects platform creates easy navigation of our audits.
  • The robots are great for us to analyze data across all of our locations.
  • I especially love the questionnaires and reporting features. We have been able to obtain valuable feedback for future projects and improvements for our own department.

Cons

  • It has been frustrating when the interface has changed as it gets new ownership and having to adjust and find where different tasks have moved.
  • Instances where it has been rather laggy or deleted information we had input.
  • A lot of time and efficiency has been saved for my team as we continue to find different ways to automate tests, continuous monitoring projects, etc. We have been able to shift our focus on enhancement projects that previously had been on the back burner until we had switched to the Diligent One Platform.
We have found great use in the Storyboard dashboards for creating an overview for our audit committee meetings, in addition to using the Storyboard dashboards for our own progress during year-end and if everyone on the team is on schedule to complete their assigned controls and year-end testing.

Do you think Diligent One Platform delivers good value for the price?

Not sure

Are you happy with Diligent One Platform's feature set?

Yes

Did Diligent One Platform live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Diligent One Platform go as expected?

Yes

Would you buy Diligent One Platform again?

Yes

Prior to moving into internal audit, I used to work in public accounting and the audit software we used wasn't user friendly and very difficult to learn and use efficiently. Coming to Franklin and being introduced to Diligent One Platform, I learned the platform at an efficient pace and have been able to assist on projects that have been rather easy to complete thanks to the platform.

Diligent One Platform Feature Ratings

Governance, Risk & Compliance
9.0
Common repository of GRC items
Not Rated
Risk management
8
Integration with Corporate Performance Management (CPM) systems
Not Rated
GRC policy management
Not Rated
Incident management
10

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