In my experience, Worst software solution that Ive ever used
January 29, 2026
In my experience, Worst software solution that Ive ever used
Score 1 out of 10
Vetted Review
Verified User
Overall Satisfaction with Diligent One Platform
We previously used Diligent One Platform products for facilitating Board reporting and Board meetings, but we no longer use Diligent One Platform products because, in my opinion, the feature set is outdated, unintuitive, and frankly very poor. On top of that, in my experience, customer service is terrible.
Pros
- Nothing really. I think SharePoint is significantly better from a feature set.
- I think Customer service is terrible and very unreasonable.
- I suggest that you Be very careful about the contract renewal process. If you don't cancel early enough, they'll force you to renew for another year.
Cons
- I found that Diligent One Platform is incredible hard to use, and you have to use their training manual to figure out things that should be intuitive. I feel it is One of the worst software platforms I've ever used.
- In my opinion, Customer service is frankly terrible. I'll never work with this organization again.
- In my experience, They include an unethical contract renewal provision in their contract that forces renewals if you don't cancel 90 days before the end of your agreement.
- For us, Diligent One Platform was a total waste of time and money. It required more time to administer than it was worth, and, in my experience, their customer support was even worse.
Not at all...using Diligent One Platform was a complete waste of time and money for us.
We originally considered SharePoint and made the mistake of choosing Diligent One Platform. We thrilled to be going back to SharePoint; in our experience, Diligent One Platform was a complete waste of time and money.
Do you think Diligent One Platform delivers good value for the price?
No
Are you happy with Diligent One Platform's feature set?
No
Did Diligent One Platform live up to sales and marketing promises?
No
Did implementation of Diligent One Platform go as expected?
No
Would you buy Diligent One Platform again?
No
Comments
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