Item: DISCO Ediscovery
Rating: 7
Author: Verified User

Overall Satisfaction with DISCO

Use Cases and Deployment Scope

It is being used across the entire organization for reviewing and tagging documents produced in discovery. It addresses the need to review and organize data in litigation.

Pros and Cons

Pros

Quick customer service whenever issues arise
Fairly intuitive to use the software and doesn't require a lot of teaching to use
Good searching capabilities and quick tagging structures

Cons

Missing functionality for being able to copy and paste text in the view function
Not widespread usage so when trying to get buy-in from other attorneys they don't have experience with the platform
Sometimes very slow and takes a long time for documents to load

We were using Logickull before we made the switch. We didn't consider more expensive alternatives such as Relativity. Logickull was clunky and had fewer features. As I stated, DISCO was very fast for tagging and reviewing documents with a very robust searching mechanism. It was also better to look at and more intuitive than Logickull. Not all our attorneys are willing to take extensive training courses to learn how to use software so it was nice that DISCO didn't require too much to learn how to use.

Likelihood to Recommend

Good for smaller cases, smaller teams, and clean productions (i.e., everything was provided by opposing counsel in the correct formatting). Less appropriate if working with a large team that doesn't have experience with the platform or many native documents with missing text files.

Comments

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Caroline Hall
(Vendor Representative) commented 6 years ago
Thank you very much for taking the time to write a review and for sharing your feedback with us. It was really special getting to read about how our customer service and project management team has been able to solve problems for you. We truly value you and this information and we will use it to improve our offerings. I’ve already passed along your requests to our product development team. If you have any other requests, suggestions, or would like to know the status of any of these improvements, you can email me at hall@csdisco.com. More specifically, I passed along your feature request about being able to copy and paste notes from the doc viewer. Also, I’m sorry to hear you’ve had some issues with the speed of the platform and document load times - that shouldn’t happen. If you experience that, please report it to support@csdisco.com so we can determine if it is something with the platform or an internet speed issue and if it is the former work to resolve it for you. You mentioned something about native documents missing text files. We automatically extract and/or OCR all native documents that might contain text. I’d love to hear more specifics on this if you could let me know. One last thing - regarding the struggle to attorneys to adopt this technology that have not used it yet: We’ve had success helping in those situations by coming in and doing lunch & learns to show them an overview of the platform so they can see the ease of use and value first hand. We would be happy to do that for you as well. Or anything else you think might be useful. Please reach out to me or anyone else on your DISCO team and we would love to help. Again, thank you so much for your review! We cannot begin to tell you how valuable that feedback is for us. Please keep sharing any requests or suggestions you have with me or anyone on your DISCO team. Thank you! Gratefully, your DISCO team (written by Caroline Hall, Client Advocacy Manager)

Great Value for the Features and Performance Provided