Item: DISCO Ediscovery
Rating: 10
Author: Randy Duncan

Overall Satisfaction with DISCO

Use Cases and Deployment Scope

We use the DISCO platform for a number of litigation matters for a variety of clients. Our primary use case is document review projects that are substantial enough to require an organization, but not substantial enough to require project management to complete the review and production. Generally speaking, our matters to not extend beyond the data threshold for the minimum monthly charge. We have some clients that have taken a liking to the software and we are exploring setting them up with a data volume-based subscription rather than a project-based system that we typically use. The best aspect of the platform for our teams is that it allows us to control the entire review and produce documents with minimal involvement from outside consultants.

Pros and Cons

Pros

DISCO software is easy to use for even the most entry-level document reviewer. All one needs to know how to do is browse web pages.
DISCO has a good amount of organizational functionality that allows us to identify key documents and custodians to improve efficiency in our early-stage document review process. We can target dates, topics, and specific custodians with ease using the visual organization tools without requiring knowledge of building text-based searches.
The DISCO project support team is responsive, and projects can usually be started within hours of the initial opening request. The team is always willing to do training as users become more advanced and interested in exploring deeper functionality of the tool.

Cons

In my previous experience, I have found that coding may not be recorded when a user is going extremely fast through documents.
Right now, at least, we do not appear to have the ability to independently upload load files and productions we received from other parties.
The more complex and useful tools are somewhat difficult to locate and learn to use without assistance from project support team members.
The text searching can be difficult to use, especially when trying to search for exclusion rather than the inclusion of documents based on the searches.
The folder system is not intuitive. Parent folders include all documents within sub-folders, even when those sub-folders are designed to exclude documents. This is likely a unique problem than can be resolved using different procedures, though.

Alternatives Considered

KLDiscovery Relativity and AccessData Summation

DISCO is more nimble and user-friendly than any of the competitor software I have used in the past. DISCO has its limitations with large projects, for which I still prefer Relativity, but for small to medium projects, DISCO cannot be beaten right now.

Likelihood to Recommend

This platform is great for small to medium cases and especially good for projects that are time-sensitive.

Comments

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Caroline Hall
(Vendor Representative) commented 6 years ago
Wow Randy - thank you for the rave review! I am delighted to hear DISCO has made discovery more cost-effective for your clients while also increasing revenue for the firm. Also, thank you for your feedback about how we could improve - that is invaluable for us to know. We can’t improve what we don’t know our clients need us to improve - so truly thank you for your honest and detailed feedback. I’m sorry to hear you’ve had glitches with coding documents in certain instances - I passed this along to our product team. If that happens again, please report it to support@csdisco.com to ensure we can get it resolved and can work to make improvements to prevent it from happening again. As far as uploading load files, you asked and we listened. That is something we now offer. If you don’t have that capability in your matters yet, you can email me and I can get it turned on for you. hall@csdisco.com For the more complex actions that may not be as intuitive as you would like, in addition to the project support team members we also have our searchable knowledge base you can access by clicking the question mark icon in the top right of your database. It includes FAQs, support documents, as well as on-demand training videos. I hope you find that helpful. I’m sorry your experience with foldering and with text searching for exclusions have proven difficult - I’ve passed that feedback along to the development team. Just a quick tip, you can exclude subfolders and only search the contents of the top-level folder (see instructions here). If you are open to it, I’d enjoy connecting with you to learn more about what limitations you are referring to for large projects so we can learn how we can improve. We are currently hosting a 24TB case so your feedback about what you think is lacking would be very valuable to us because our experience tells us we can handle any size case. If there is something else we need to offer to get you to want to use us on bigger cases, please let us know. Our product development team is constantly working to improve the product and your feedback would be very helpful. If you would, please email me so we can set up a time for you to speak with them. hall@csdisco.com Again, thank you for all of your feedback! I know how valuable your time is and you taking the time to give us so much useful feedback is very much appreciated. Gratefully, your DISCO team (written by Caroline Hall, Client Advocacy Manager)

DISCO is a fantastic platform for eDiscovery