DISCO is a fantastic platform for eDiscovery
November 29, 2019

DISCO is a fantastic platform for eDiscovery

Randy Duncan | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with DISCO

We use the DISCO platform for a number of litigation matters for a variety of clients. Our primary use case is document review projects that are substantial enough to require an organization, but not substantial enough to require project management to complete the review and production. Generally speaking, our matters to not extend beyond the data threshold for the minimum monthly charge. We have some clients that have taken a liking to the software and we are exploring setting them up with a data volume-based subscription rather than a project-based system that we typically use. The best aspect of the platform for our teams is that it allows us to control the entire review and produce documents with minimal involvement from outside consultants.
  • DISCO software is easy to use for even the most entry-level document reviewer. All one needs to know how to do is browse web pages.
  • DISCO has a good amount of organizational functionality that allows us to identify key documents and custodians to improve efficiency in our early-stage document review process. We can target dates, topics, and specific custodians with ease using the visual organization tools without requiring knowledge of building text-based searches.
  • The DISCO project support team is responsive, and projects can usually be started within hours of the initial opening request. The team is always willing to do training as users become more advanced and interested in exploring deeper functionality of the tool.
  • In my previous experience, I have found that coding may not be recorded when a user is going extremely fast through documents.
  • Right now, at least, we do not appear to have the ability to independently upload load files and productions we received from other parties.
  • The more complex and useful tools are somewhat difficult to locate and learn to use without assistance from project support team members.
  • The text searching can be difficult to use, especially when trying to search for exclusion rather than the inclusion of documents based on the searches.
  • The folder system is not intuitive. Parent folders include all documents within sub-folders, even when those sub-folders are designed to exclude documents. This is likely a unique problem than can be resolved using different procedures, though.
  • We have definitely saved time and money by using DISCO.
  • DISCO also allows us to keep billing in-house rather than passing on costs. Ultimately, DISCO software has made discovery more cost-effective for clients while also increasing revenue for the firm.
The graphical tools for searching and organizing documents are fantastic for an initial case assessment. The production tool is easy to use and allows us to make productions quickly when necessary. The review panel is also very useful and allows for constant updates to the coding as the case evolves.
I think the DISCO platform is very cost-effective for small to medium projects that are less than 6 months. While DISCO has multiple billing options, the single case option that is based on data volume loses competitiveness after multiple months. While DISCO does not incur the initial document processing fees, the monthly rate per gigabyte is quite a bit larger than competitors.
The DISCO platform is very responsive and allows projects to move as fast as necessary.
The DISCO project support team is very responsive and helpful.
DISCO is more nimble and user-friendly than any of the competitor software I have used in the past. DISCO has its limitations with large projects, for which I still prefer Relativity, but for small to medium projects, DISCO cannot be beaten right now.
This platform is great for small to medium cases and especially good for projects that are time-sensitive.