Document360 is the best knowledge base Customer support tool.
March 15, 2022

Document360 is the best knowledge base Customer support tool.

Rohit Pradeep | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Document360

Document360 tool helped us in a lot of different ways. 1. To catalog all our products. Our team could make up to 4 sub-sections which made it easier for our customers to navigate. 2. Helped our team to create a self-service knowledge base SW. Our team has no experience with SQL. 3. Can easily monitor which webpage receives the most views the most traffic. 4. This tool has increased our team's productivity by granting us direct access to the resources required.
  • To update and create articles
  • Can customise this tool to whatever you want it to be.
  • Easily create FAQ's to clear customer related queries.
  • More video tutorials.
  • To support multiple languages
  • A mobile app
  • More templates
  • Documentation.
  • Clearing customer queries and replying to reviews.
  • Can be easily customised.
  • Document360 has helped our team save a lot of time.
  • Our teams productivity has drastically improved.
  • Our web page is getting a lot more traffic.
Document360 is the first knowledge base customer support tool that our organization implemented, and this tool has increased our team's productivity drastically. One of the reasons we purchased this tool was the price. Document360 has a lot of online video tutorials which again helped our decision to purchase this tool.

Do you think Document360 delivers good value for the price?

Yes

Are you happy with Document360's feature set?

Yes

Did Document360 live up to sales and marketing promises?

Yes

Did implementation of Document360 go as expected?

Yes

Would you buy Document360 again?

Yes

Our Organisation recently got the Document360 tool, we were not using any knowledge base customer support softwares prior to this. So we have not encountered any scenarios where this tool was not helpful. This tool is very easy to use as it took our team around 4 hours to use this tool effectively and we are not from a technical background and have not used SQL.