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What is Document360?

Document360 by Kovai is presented by the vendor as a knowledge base software that scales with a product. Document360 helps users' teams create, collaborate and publish self-service knowledge base.

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Recent Reviews

TrustRadius Insights

Document360 has proven to be a valuable tool for organizing and managing project information according to user experiences. With its …
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Great tool for Online help Center

10 out of 10
July 26, 2022
Having an Online help center reduces the wait to reach a support agent. And the support agent also uses the internal knowledge base/ help …
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Reviewer Pros & Cons

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Startup Plan


per year per installation

Business Plan


per year per installation



per year per installation

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visit


  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $99 per month
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Product Demos

Document360 Review - Is Document360 The Best Knowledge Base Software?


Knowledge Base Software: How to Create a Knowledge Base

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Product Details

What is Document360?

Document360 is a SaaS Knowledge base software for creating internal and customer knowledge bases. It is a central repository to store, organize, publish and access information online instantly. It is knowledge base software for companies from various industries globally. It has pricing for all small, mid-level, and large enterprises.

Document360 helps users create FAQ pages, public knowledge base, enterprise knowledge management, SOPs, and Internal wiki pages.

Document360 Features

  • Supported: Searchability- AI powered
  • Supported: Categorization
  • Supported: Customization
  • Supported: File storage
  • Supported: Decision Support
  • Supported: Integrations and Extensions
  • Supported: Access Control and Permission
  • Supported: Custom Domain and CSS
  • Supported: Version Control and Rollback
  • Supported: Bulk Operations
  • Supported: Collaboration
  • Supported: API Documentation
  • Supported: Multiple Language Support
  • Supported: Single Sign on
  • Supported: SEO optimization
  • Supported: Work flow Management

Document360 Screenshots

Screenshot of Analytics- Performance ChartScreenshot of CustomizationScreenshot of CategorizationScreenshot of Homepage Builder

Document360 Video

How to create a Knowledge base with Document360 in Minutes?

Document360 Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesUnited States, United Kingdom, Europe, Australia, Asia, Africa, Gulf
Supported LanguagesEnglish, French, Polish, Italian, German and more

Frequently Asked Questions

Document360 by Kovai is presented by the vendor as a knowledge base software that scales with a product. Document360 helps users' teams create, collaborate and publish self-service knowledge base.

Document360 starts at $99.

Helpjuice, Atlassian Confluence, and Guru are common alternatives for Document360.

The most common users of Document360 are from Small Businesses (1-50 employees).

Document360 Customer Size Distribution

Small Businesses (1-50 employees)20%
Mid-Size Companies (51-500 employees)40%
Enterprises (more than 500 employees)40%
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Reviews and Ratings


Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Document360 has proven to be a valuable tool for organizing and managing project information according to user experiences. With its permission-based feature, users have been able to control access to files and ensure that only authorized individuals can view them. This functionality has provided peace of mind for users, as they can easily create backups and restore from them if necessary.

Customer relations have greatly benefited from Document360's capability to create simple FAQs, enabling prompt addressing of customer needs and inquiries. Furthermore, different departments within organizations have been able to access customer queries through this platform, enhancing overall service quality. The cataloging of products using Document360 has made it effortless for customers to navigate and find the information they require.

Interestingly, even users with no SQL experience have successfully created self-service knowledge bases using Document360. Monitoring webpage traffic and identifying the most viewed pages have become effortless with the tool's built-in analytics. Additionally, direct access to required resources has significantly increased team productivity.

The ease of storing and sharing knowledge bases with Document360 has kept everyone updated and facilitated idea recollection. Users particularly appreciate the user-friendly WYSIWYG editor, which allows for quick creation of knowledge bases. The drag and drop functionality has also garnered praise for enabling easy reorganization of page order and categories in the knowledge base.

Document360's online help center has substantially reduced wait time for customer support by leveraging its internal knowledge base. Support agents are now able to quickly resolve issues, resulting in improved customer satisfaction.

Overall, users have expressed their satisfaction with Document360 as a useful tool that simplifies their work and improves efficiency.

Wide range of features: Many users have praised the tool for its wide range of features, including creating backups and restores, role-based access control, and a well-featured text editor. This has allowed users to customize the tool according to their specific needs.

Easy information sharing: The ability to create a discussion platform and post articles, along with advanced search functionality for articles, has been appreciated by reviewers. This makes it easy to find and share information within the tool.

Simple article management: Several users have found it simple to update and create articles using the tool. This ease of use enables them to maintain a knowledge base effectively and answer customer queries efficiently.

AI Function Needs Improvement: Some users have expressed dissatisfaction with the AI capabilities of the software, suggesting that it does not perform up to par in terms of artificial intelligence features. They feel that there is room for improvement in this area.

Costly Subscription: Several reviewers have mentioned that they find the software subscription to be costly, indicating that the pricing of the software is higher than expected. This can be a drawback for users who are looking for more affordable options or feel that they are not getting enough value for their money.

Lack of Language Support: A number of users have pointed out that the software lacks support for languages other than English. This limitation can be problematic for non-English speaking users who require language options beyond English. They may find it challenging to fully utilize and benefit from the software without adequate language support.


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Score 10 out of 10
Vetted Review
Verified User
For the past year, I have been relying on Doc360 and I have to admit it transformed how our team operates. Its interface is exceptionally intuitive, making navigation effortless and utilization straightforward. What truly distinguishes Doc360 is its remarkable customization options. We have been able to fine-tune it to precisely suit our requirements facilitating seamless information sharing within our team
  • The support team at DOC360 is truly outstanding.
  • What sets them apart is their exceptional availability and transparency
  • Doc360 consistently strives to improve their products regularly introducing new features that enhances our overall experience
  • reduction of bugs
  • improvement to collaboration between internal teams
DOC360 is more than just a resource.Doc360 is an indispensable tool for any team seeking something distinctive, visually appealing, and highly efficient. Having tried various Knowledge bases in the past, DOC360 stands out for its exceptional ease of use, functionality and aesthetic appeal earning praise both from me and my team
Score 10 out of 10
Vetted Review
Verified User
Having an Online help center reduces the wait to reach a support agent. And the support agent also uses the internal knowledge base/ help center to solve customer problems quickly. In my opinion, it is very useful for the organization. It helped a lot to make the work easier for me.
  • proactive support
  • knowledge base- it is a knowledge base software.
  • can solve problems easily
  • the admin dashboard- Can include more features
  • in line pictures
It is one of the secure software. With user manuals and guides customers find it easy to onboard without much support from the call center agent. In the beginning I had the difficult to use the software. Later with the help of the user manuals and guides I learned how to use the software.
PRAMOD Eluvathingal Francis | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
When I was searching for the best knowledge base software to create an internal self-service option, My friend suggest Document360. I used Document360 to create my knowledge base even without the technical skills. I have used the WYSIWYG editor which helped me to create my knowledge base in less time-consuming. It offered me to write an entire page using this editor. Drag and drop options are available to reorganize the page order or whole categories in the knowledge base.
  • Easy to implement and simple to use.
  • No technical skills required.
  • Less pricing compared to other software.
  • Unavailability of mobile apps is the only drawback I found in Document360.
I am working on a company issuing EPC certificates and Document360 helped me to create and publish a self-service knowledge base without technical skills. We have planned to create a knowledge base and I used its features to create internal documents for employees and external documents for our customers. We have taken the start-up plan package and it was really useful for us.
AKHIL K | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
I used Document360 to store my knowledge base about my ideas and projects. Also, I used this tool to share my ideas with my colleagues Which makes us keep updated at all times. And also it helps us to go and recollect our ideas whenever we need them.
  • Storing project Ideas
  • Sharing Ideas
  • Recollecting Ideas when needed
  • If there is some more demo videos for functions it will be nice
If you are going to start a project with a team, Document360 will help you to save your ideas and information. And you only need to coordinate with your teammates to understand the ideas. Also, they can contribute their ideas which will improve your project size.
Rohit Pradeep | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Document360 tool helped us in a lot of different ways. 1. To catalog all our products. Our team could make up to 4 sub-sections which made it easier for our customers to navigate. 2. Helped our team to create a self-service knowledge base SW. Our team has no experience with SQL. 3. Can easily monitor which webpage receives the most views the most traffic. 4. This tool has increased our team's productivity by granting us direct access to the resources required.
  • To update and create articles
  • Can customise this tool to whatever you want it to be.
  • Easily create FAQ's to clear customer related queries.
  • More video tutorials.
  • To support multiple languages
  • A mobile app
  • More templates
Our Organisation recently got the Document360 tool, we were not using any knowledge base customer support softwares prior to this. So we have not encountered any scenarios where this tool was not helpful. This tool is very easy to use as it took our team around 4 hours to use this tool effectively and we are not from a technical background and have not used SQL.
February 24, 2022

Easy to learn and use

Jenil Desai | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
I have been using Document360 to write information about my projects. It makes it easier and more manageable for me and other team members. I love the permission-based feature where I want a certain person to access files then only they can access it. Also, it is easy to create backup and restore from backup.
  • Creating Backup and restore.
  • Roles and Permission based access.
  • Well featured text editor.
  • Versioning.
  • Adding support to include large videos and images online.
  • Integration with Salesforce.
  • Auto correct spellings and word suggestion.
One feature about Document360 that I would say stands out the most is the fact that it is easy for me to use even though I don't have any experience using HTML. Around 2 hours of training is all that is required. The point I am trying to make is, it is easy for anyone to learn it and use it in daily life.
Amal Jayakumar | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Document360 has been an integral part of our organization in maintaining customer relations. We use simple FAQs to understand customer needs and to answer their queries related to our products instantly. This platform helps different departments in our company to access these queries to enhance our service for our customers.
  • We can create a discussion platform.
  • Post articles.
  • Advanced search for articles.
  • AI function needs to be improved.
  • Software subscription is costly.
  • Other language support is lacking.
Document360 is used for improving customer service relationships by creating simple Frequently Asked Questions (FAQs).This platform is also used as a discussion platform for different departments to access customer queries. Document360 helps us to solve customer queries and [document] solutions that can be accessed by the various departments. At the same time the existing language change is very hard.
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