Simplified Intuitive Tool with strong analytics
July 15, 2024

Simplified Intuitive Tool with strong analytics

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Document360

The positives of using Document360 includes its ability to centralize information, promote knowledge sharing, and improve team productivity through easy access to relevant resources. Organizing and creating documentation is very easy and full featured. Intuitive UI, easy create, edit and publish articles, easy to tag articles for better visibility, flexible and customizable landing page.

Pros

  • Easy to create, edit and publish articles.
  • Glossary makes it easy for readers to understand new concepts.
  • Easy to tag articles for better visibility.

Cons

  • Importing from Word is not entirely seamless. We need to do a little cleanup after import like formatting etc.
  • Manages documentation with structure and integrity.
  • Flexible with backend functions like users account management, permissions etc.
Document360 is an exceptional knowledge base software that streamlines our documentation processes, empowers collaboration, and enhances our efficiency in training our consultant.

Do you think Document360 delivers good value for the price?

Yes

Are you happy with Document360's feature set?

Yes

Did Document360 live up to sales and marketing promises?

Yes

Did implementation of Document360 go as expected?

Yes

Would you buy Document360 again?

Yes

Document360 helps in not only managing our documentation but also in maintaining its structure and integrity. My favorite feature is Content Reuse. We heavily rely on Document360 Analytics capabilities to be customer-centric, as a consequence we gain information into what consumers look for, which articles are popular and geographically dispersed clients are.

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